Emily Hackman Email & Phone Number

Philadelphia, Pa, Us

Linköping, Se

Linköping, Se

Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

Linköping, Se

Blue Bell, Pa, Us

As Director of Marketing, responsible for creating and executing marketing strategy including: demand generation, tradeshow and event coordination, advertising, public relations, content marketing, branding, website management, social media, email marketing, operational support, market research, external presentations, budget management. - Generate brand awareness and demand via email marketing campaigns, content marketing, trade show and event participation, advertising and online presence.- Successfully created and managed marketing department budget; at end of Q2 2016, $20,000 under budget. - Quarterly presentations to the Board of Directors. - Member of the Executive Management team. - Strategic and tactical operations – Develop and support new internal processes and projects such as client onboarding, implementation, upsell and cross-sell initiatives, client satisfaction and engagement.- Industry involvement – Increase brand awareness through networking and cultivating relationships with multiple industry membership organizations.- Launched first cohesive brand in the company’s history including: new logo, new tradeshow booth, new marketing and sales collateral, new website.- Implemented company’s first inbound digital marketing strategy with the result of introducing ten new franchise systems to our lead database.- Consistently achieved above-industry average email open and click-through rates every quarter.- Created a portfolio of new collateral for different personas, industries, sales stages and product lines.- Performed market research and created informative presentations for Chief Executive Officer to deliver at industry events. Positioned FHS at industry thought leader.- Implemented company’s first marketing automation software platform.- Created educational content that was featured in industry publications.

Rye Brook, Ny, Us

As the Social Community Manager, I launched and now manage Broadview's first customer community, the OfficeSuite Community, to increase engagement and improve customer satisfaction. Membershipand engagement have grown steadily every month since launch. The OfficeSuite Community received two awards: a 2014 Customer Experience Innovation award and a 2015 Stevie award for Sales and Customer Service. In addition, I launched the company's first social selling initiative to increase inbound lead generation and launched the first content marketing initiative to improve brand awareness. Lastly, I am increasing our social media presence to position the company as a thought leader in the business communications industry and improve engagement with prospects, clients, partners, and stakeholders.As part of the content marketing strategy, I wrote the following articles for Network World:1) http://www.networkworld.com/article/2884194/uc-voip/how-to-streamline-communication-in-multi-site-businesses.html2) http://www.networkworld.com/article/2904013/byod/personalizing-business-technology.html3) http://www.networkworld.com/article/2911081/uc-voip/seasonal-businesses-and-the-cloud.html4) http://www.networkworld.com/article/2898041/uc-voip/managing-communications-for-a-multi-site-business-is-easier-when-you-re-all-in-the-cloud.html5) http://www.networkworld.com/article/2899125/uc-voip/5-reasons-companies-are-migrating-to-cloud-uc.html6) http://www.networkworld.com/article/2907976/uc-voip/every-business-should-think-like-a-startup.html

Rye Brook, Ny, Us

Honored with Circle of Excellence 2013 award for Excellence in Marketing.

Culver City, California, Us

As their Business Development Manager, I oversaw global marketing efforts for their three revenue streams: a proprietary email and mobile device management software, a Global Address List synchronization software, and infrastructure consulting. In this role, I cultivated meaningful relationships with clients, partners and resellers in order to help the company penetrate the South American, Western European, Australian and Asian markets.

Wilmington, De, Us

Supported several businesses within the Safety and Protection Platform through the following areas of concentration: E-Marketing and Web Analytics, Public Relations, Marketing Communications, speechwriting, industry research, and corporate event planning.

B.B.A., Marketing

Bachelor Of Science (Bs), Vocal Performance