Emily Banschbach Email & Phone Number

Indianapolis, IN, US

• Solve complex technical implementations both independently and in a team environment
• Clearly communicate solutions back to clients through phone and email
• Train and teach clients on specific and new aspects of the Insight Platform and related solutions
• Help scope projects by gathering technical requirements and understanding timelines and deliverables
• Serve as primary point of contact for clients during implementation and manage the project to completion
• Work with product and engineering teams to troubleshoot implementations

Carmel, IN

• Conduct weekly status calls with client and internal project team and deliver weekly email recaps whichreflect key conversations, decisions, relay progress reports, and compile action items
• Engage in product & project discussions with C-Level executives, both within the company & with clientsponsors
• Determine and assess need for additional project staff and/or consultants and make the appropriaterecruitments when necessary during project cycle
• Full involvement developing and implementing project processes for newly released products; work withproduct management on functionality escalations, risk & potential impact on clients
• Set and maintain clear expectations to project team members and client stakeholders throughout duration of a project
• Define and document project scope, goals and deliverables, including full-scale project plans andmilestones, communication plans, resource proposals, project dependencies and critical path

Indianapolis, Indiana Area

• Oversaw all administrative functions of the Customer Assistant team
• Offered guidance and training while delegating work tasks
• Created, edited and maintained internal documentation for internal training and interdepartmental use
• Supervised monthly invoices of travel products
• Mediated high priority requests and mitigate escalated issues

Indianapolis, Indiana Area

• Maintained and processed daily files and updates for International Student Insurance’s Work and Travel product
• Monthly invoicing for above mentioned products (3 separate invoicing periods)
• Experience using SQL to pull queries, experience reading and navigating the information provided
• Compiled and compared spreadsheets using queries and reports in order to identify and resolve discrepancies - Process billing for each group during invoicing, track and apply payments within 1 to 2 business days of.
• Completed expedited requests in a respectful and efficient manner
• Created, edited and maintained internal documentation for both training and interdepartmental use

Greenwood, IN

Bachelor Of Arts (B.A.), English

Activities and Societies: Zeta Tau Alpha Sorority, FC Dancers (pep team), Phi Sigma Tau Philosophy Honors Society

Academic Honors, General Studies

Activities and Societies: Show Choir