Emily Taylor Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Secondment

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Manage and coordinate the preparation and submission of Council’s Land Transport Programme to Waka Kotahi (NZTA). Provide the key liaison role and expert advice across transport funding.Lead and contribute to the ongoing review, revision and development of strategies, policies and plans with relation to transport funding.Manage and coordinate funding applications.Work with other senior professionals, team leaders and managers in the Council to provide funding advice that integrates economic, social, environmental and culture perspectives.Foster effective funding relationships between Christchurch City Council and Waka Kotahi (NZTA).

• Managed external consultants.• Responsible for DC Calculations• Administration of funding applications within external software systems• New software used: Transport Investment Online, SPM Projects, CPMS / Sentient• Training: NZ Treasury Better Business Case Practitioner. • Conducted review of transport services procurement process • Evaluated programmes and projects for consideration in the DC Calculations.• Led development of DC Calculations 2013• Wrote staff submissions to Central Government on Local Government Amendment Act 2013 and Funding Assistance Rate Review. • Responded to submissions on the Development Contributions Policy• Revised SOP for DC Calculations• Skilled at utilising online tools to keep up to speed on current issues affecting my position• Proofread Development Contributions Policy, 2013

 Updating and Maintaining accurate assessment databases Evaluating development and subdivision plans Monitoring all assessments to ensure compliance with the relevant Development Contribution Policy Arranging meetings and liaising with other Council staff and public on proposed developments. Managing assessments to ensure performance targets are attained and reported. Providing statistical information for reporting purposes as requested. Monitoring statistics and identifying trends to identify future development contribution requirements. Responding to complaints and ensuring appropriate remedial action is taken. Assessing procedures and facilitating best practice sharing with a view to continuous improvement. Co-ordinating the vesting of land and works requirements with Greenspace Unit staff. Processing of all development contribution assessments. Maintaining effective communication with applicants, processing staff and other affected persons throughout the process. Processing of development contributions invoices and payments. Liaising with Debt Management Team on outstanding invoices and payment plans. Providing a customer interface with all development contribution enquiries Providing a point of contact for all matters relating to development contributions for valuers, real estate agents, and developers. Responding to and researching information for development contribution enquiries. Expert knowledge of all Development Contribution Policies.

 Responsible for reporting on Key Performance Indicators, Loading Statistics and Linehaul Utilisation. Efficient and accurate administration duties. Key member of the Customer Services team – taking enquiries both by phone, email and counter, for both Daily Freight and Chemcouriers. Chemcouriers despatcher – responsible for local pick-ups – requires good relationship with drivers, customers and store team. Rating and administration for Owens Transport – involved rating and costing each consignment according to each customer schedules. Agenda preparation and Minute-taking for in-house meetings. Available for general assistance in trouble-shooting software errors and printing problems as they arose. Key contact for all Ecolab South Island Operations. Key contact for Dow Agrosciences, Schering Plough and Spanbilt, built an important relationship with each customer ensuring that they are provided with the best service.

 Assisted with training new and existing staff in basic fundamentals of computer software and systems such as: MedTech32, Microsoft Office, the Internet and email. Available for general assistance in trouble-shooting software errors and printing problems as they arose. Establishment of scanning role towards paperless notes system – accurate and timely. Responsible for daily invoicing and accounts to patients, staff and outside agencies. Responsibility for the management of all accounts. Recording and receipting deposits and application fees. Involved in debt management, updating records, maintaining records on arrangements to pay, monthly invoice schedules, printing and posting of statements. Receptive to complaints about the service and managed those according to prescribed protocols, while maintaining the respect, understanding and support of the complainant. High quality, professional, efficient, informative and welcoming reception service. Produced queries/reports on available appointments, patient attendance, and individual staff workload and provided analysis of this information. Agenda preparation and Minute-taking for in-house meetings. Word processing and desk-top publishing for other staff. Responsibility for ordering stationary and general office supplies and service information pamphlets. Ensuring adequate stock levels at all times. Developed and maintained database for accommodation enquiries, applications and outcomes. Responded to enquires relating to accommodation applications and the University as a whole. Kept in touch with interested and prospective residents – provided information on the application process and the processing of their individual application.  Data Entry and maintenance with Microsoft Office and NZA Gold. Issuing and recording of petty cash. Took responsibility for specific tasks/projects such as demand survey, patient satisfaction survey.

 Responded to enquiries relating to Admissions. Processing of applications for admission and enrolment, from International and Domestic students at both Undergraduate and Postgraduate levels. Including issuing requests for supporting information to complete current applications. Gave advice on the enrolment/admission process and likely outcome of applications. Assisted in the implementation of new computer software – Peoplesoft (database management). Attended committees related to admission/enrolment. Gained through knowledge of the guidelines and regulations relating to Admission/Enrolment and how these applied day to day. Achieved customer problem resolution on the initial contact at least 80 percent of the time.

Bachelor Of Social Science, Sociology And Psychology

Activities and Societies: Badminton Club, Photography Society, Dragonboat Team

Diploma Of Business, Business Administration And Management, General