-Coach graduate and undergraduate students and alumni in the areas of resume and cover letter writing, interviewing skills, job search and networking techniques with a focus on empowerment and dream fulfillment-Build relationships with employers and faculty in order to build strong pathways to career connections -Design and deliver workshops to a variety of audiences with a focus on enhancing career readiness

-Developed course curriculum and delivered course content with attention to diverse learning styles and student needs-Specialized in courses focused on organization development/behavior, change management and leadership

-Successfully assisted the agency in achieving and maintaining The Joint Commission accreditation-Developed and delivered trainings, process improvement, team building and strategic planning efforts that led to increased staff effectiveness and confidence-Supervised the IT, facilities maintenance, and office management functions with a focus on excellent internal customer service-Managed all human resources efforts in order to ensure compliance and happiness of the Odyssey family-Oversaw compliance efforts with licensing and agency contracts by coordinating with staff internally and developing and maintaining relationships with auditors and inspectors

-Engaged in business development activities in order to increase client base-Worked with top executives and board members on issues of organizational assessment, leadership development, executive coaching & team building-Followed the action research model rigorously in order to ensure effective and sustainable change-Developed & deliver tailored workshops for managers and executives in order to increase facilitation skills

-Coached undergraduate and graduate business students in the area of career development-Marketed services and events rigorously to faculty and students; resulted in 15% increase in attendance-Solicited interest and engagement from corporate community contacts; leading to wide variety of internship and job postings as well as on-campus recruiting

-Developed curriculum modules for 16 leadership competencies used to increase leadership effectiveness and build strong linkage between business strategy and vision of individual leaders-Conducted statistical analysis from staff surveys and create reports used in leadership retreats as impetus for the creation of strategies to improve staff engagementIncreased usage of e-Learning courses by 10% through recognition programs and rigorous marketing-Created an online resource library for over 8,000 employees to use to increase knowledge regarding topics such as team building, communication, conflict resolution, burnout/stress, mentoring/coaching, etc.-Ensured 100% accuracy of 360° feedback assessments reports used to evaluate leadership competency-Marketed leadership programs through articles and presentations

-Created Emotional Intelligence profiles for students and executives using 360° feedback competency assessment data as an impetus to close gaps between current and desired performance -Supported professor, students and executives in creation of a visual and starting point for future performance improvement-Planned and coordinated speaker events and educational sessions that contributed to student professional development and program visibility

-Assisted Training Manager in delivering orientation training to over 3,000 employees in order to ensure accurate knowledge of policies, procedures, and company mission and values-Utilized experiential, hands-on teaching style; effectively conveying modules to various learning styles-Managed training sessions of varying sizes (20-100+ people), age ranges (14-65+), and people of various cultural backgrounds with the intent to make the training personal and meaningful-Created and delivered supervisory training sessions in order to improve "soft skills" of new team leaders including meeting facilitation, guest care, and coaching-Conducted needs assessment through survey and interview to ensure relevance of training-Evaluated effectiveness of training through qualitative data retrieval, revealing that participants immediately put skills into use

Performed comprehensive human resources functions, including:-Recruitment, interviewing, selection, maintenance & administration of benefits (health, dental, life insurance, pensions, Section 125, COBRA), maintenance of applications & resumes, market salary research and analysis, maintenance of personnel files, policies, and procedures, compliance with all current state/federal employment law (Affirmative Action Plan, EEOC, DOL, OSHA, ADA, FMLA, FLSA)-Improved inter-departmental communication through development of applicant flow system, benefits eligible tracking system, and employee database-Assisted in development of an effective training program for staff on orientation and security issues-Facilitated orientation to effectively familiarize new employees to policies & procedures-Resulted in improved employee morale & connectedness to agency culture & team environment