Emily O'Kane Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Responsible for the support and coordination of day-to-day operations of the arts centres guest services and front of house. This includes completing settlement reports, scheduling front of house staff and volunteers, and communicating with clients to advance box office and front of house details. In this position I have built a strong understanding of the Paciolan Ticketing Software, holding responsibility for building all performances into the system, communicating with marketing to set up online ticket sales. In addition, I hold responsibility for efficient customer service and patron engagement, attending performances to offer supervision and support to both staff and volunteers.

Ottawa, Ontario, Canada

Responsible for developing, implementing and evaluating communications plans, tactics and materials for assigned department service areas. Also responsible for providing communications advice, and supporting strategic communications, media relations and issues management for department service areas. Held responsibility for the design and implementation of a comprehensive communications strategy for a city-wide shift the a new recreation and registration system. This includes setting up and facilitating meetings with stakeholders from different City departments, including counsellors, department managers, and other local officials. This required developing a strong understanding of the current and new systems used by the City.

Ottawa, Ontario, Canada

North Bay, Ontario, Canada

Responsible for researching, designing, developing and supporting strategic marketing, promotional and advertising efforts, and producing communications products for the agency. Leading the organization in a full rebrand and launch. Prepare statistics and reports related to all social media and communications for the agency. Review, revise and produce print, video and other promotional materials produced and distributed by the agency. Responsible for proactively initiating and coordinating all media coverage for educational, awareness and fundraising events. Coordinating and managing all media releases and act as an advocate and media contact for the agency, and continue to build community contacts.

London, Canada Area

Responsible for overseeing all aspects of London Symphonia strategic initiatives, finance, operations, audience development and fundraising. Act as an integral member in the creation and management of the Strategic Plan. Monitored the external environment for changes that could affect the organizations success and development. Lead the development and growth of London Symphonia audiences to reflect the diversity of the London base, and worked to ensure that the educational outreach activities aid in the development of the London arts scene. Responsible for acting as the public face of London Symphonia, building close relationships with the arts and broader community and media. Engaged in public speaking roles and interviews that expanded the symphony’s profile. Coordinated all communications, publicity and media relations of London Symphonia. Responsible for managing and developing key external relationships, including government officials and donors, as well as senior relationships in London’s cultural community. Established a strong and collaborative working relationship with the Chair and Board. Participate as a non-voting ex-officio member of the Board and it’s subcommittees.

North Bay, On

Responsible for directing rehearsals, sectionals and performances at the discretion of the Artistic Director. Works in partnership with the the Artistic Director in regards to score interpretation, score markings and singer preparedness.Provide appropriate repertoire recommendations as well as original arrangements for small ensembles. In consultation with the Artistic Director and the Board of Directors work to ensure high musical quality and a positive, instructional experience for all stakeholders.

North Bay, Ontario, Canada

Responsible for the long-term and day to day operations of the Capitol Centre Box Office. Providing box office associates with strong leadership, training and communication to cultivate a successful and effective department.Responsible for completing daily financial reports, liasing with promoters and agents for the set up and tracking of all shows. In addition, responsible for overseeing box office promotions and campaigns, daily management of patron and artist inquiries, supervising cash floats and bank deposits, hiring, scheduling and coaching associates. Act as the main liaison between the Capitol Centre and the ticketing software company.

Parry Sound, On

Directing the events and programming functions of the performance hall, including box office management, scheduling and reporting management, volunteer program development, negotiating artist contracts, on floor management of performing arts events, bar and concession management and all scheduling and administrative supervision. Responsible for fostering strong relationships with agents and artists, and ensuring the highest quality of artist experience. Adapt to social and community driven trends to present both established and emerging artists, and develop new seasonal series.

Toronto, On

Responsible for preparing show programs with inserts and ensure adequate supply are available at assigned section prior to each performance or event, directing patrons to their sections, seats, parking and washrooms, assisting patrons with special needs. Monitoring assigned section throughout performances to ensure patron enjoyment and identify any potential problems. Communicating house policies in a diplomatic fashion with respect to late calls, cameras and recording devices. Resolving patron concerns and supervising Front of House Ushers. Providing crowd control for patron lines, artist signings, catering events, lobby events. Identifying opportunities to improve levels of patron service and present to management.

Toronto Ontario

Responsible for the recruitment of over 400 volunteers for the weekend of The Word On The Street festival. Responsible for planning and executing Volunteer Appreciation/ Training initiatives as directed, scheduling volunteers for festival day and pre-festival duties based on the tasks provided and volunteers interests/skills. Prepare merchandise, festival supplies and all volunteer information binders for Festival day, and work to stay within budget when planning all volunteer meals and other activities. Research, plan, and coordinate the distribution of all print promotional materials (Festival Programs, posters, bookmarks) throughout Toronto and the GTA.

Toronto, On

Responsible for strong understanding of each Signature Award and the application process in order to properly answer all inquiries regarding the awards process. Responsible for updating the Toronto Arts Council and Toronto Arts Foundation website as needed, with special attention to the Grants and Awards sections. Gathering research for the implementation of the upcoming Arts in the Parks program, and assisting with the planning when needed.

Brooklyn, Ny

Responsible for the day-to-day care of the office, building schedules, payments and general paperwork for musicians, teachers and volunteers, instrument inventory, and secretarial management of the Brooklyn Conservatory Community Orchestra. Assist with the planning, organization, publicity, and execution for monthly concerts, as well as ticketing for these concerts. Assisting with the planning of the conservatory’s 25th Anniversary Celebration occurring in October 2013, including finding possible venues, entertainment, and constructing a budget based on these details.

North Bay, On

Responsible for the organization and training of volunteers, developing recruitment methods and assisting in volunteer activities. Developed and implemented new training and organizational system for the tracking of all volunteers. Responsible for assigning tasks to each volunteer, and assisting co-op students in completing necessary hours and responsibilities. Also responsible in assisting Activity Coordinator in the preparation of day to day activities for residents as well as hiring entertainment for larger events, and overseeing events and volunteers.

-Creation and organization of props for the programs 2012 production of Les Miserables-run rehearsals and activities with chorus members

Arts Administration And Cultural Management, Arts Administration And Cultural Management

Bachelor Of Arts (Ba), Honours In Music (Performance), Major In Theatre (Performance)

Honours Music And Theatre