Emily Tomkinson Email and Phone Number

• Retail Insights and Solutions Silver badge• IBM Generative AI Foundations badge• IBM watsonx Essentials & Foundations badges• Enterprise Design Thinking Practitioner

• Facilitating operations and sales portfolio across flagship stores, outlet in Kildare Village, and Brown Thomas using Cegid, POS system with a focus on quality, customer experience, and cost efficiency• Development of a data collection and reporting system to support the brand’s growth and assist senior management in driving efficiency and reducing costs• Creating data driven insights through analysis of sales and customer profiles to inform an effective retail and design strategy as well as expose areas of opportunity for brand expansion• Nurturing client relationships; Understanding customer need & communicating with the business to create a strategy for seamless customer interactions, omnichannel experience, and product fulfillment across retail locations

• Worked with Excel to build User Acceptance Testing for a global financial services company• Assisted project development by taking meeting minutes and overall document organization• Facilitated webinars and newsletters for Women’s ENG, piloted health initiative for local office Health ENG

• Remote three week internship program in place of a 7 week on-site program cancelled due to COVID-19• Completed the Intern Challenge with my team, creating deliverables for a simulated client• Completed the LUMA Institute Design Thinking Essentials Course

• Gathered client data to contribute and update the company-wide CRM system• Assisted with event preparation including venue scouting, pricing, and on-site assistance• Pitched and drafted social media promotion, including copy and creative, for company events and competitions