• Assessed business, technical, and user requirements to determine business intelligence, process automation, and data automation strategies and solutions, and bridge business, operations, and IT partners throughout development, implementation, and training• Leveraged reporting solutions such as Power BI for developing data delivery solutions for station readings, baseline maintenance data mining, work orders, environmental health and safety, mobile application data, and more• Provided IT project management and support for reporting, software, and mobile app projects• Assisted all levels of business and operations with support for standard and advanced applications• Tested, supported, and developed in-house mobile applications for use by operations and support teams

• Collaborated with program managers and engineers to conceptualize product ideas, enhance existing features, and define feature specifications for PowerPoint Online• Addressed customer concerns by reviewing and analyzing user feedback, identifying potential solutions, and researching feature development• Conducted research to determine the necessity and desirability of features under consideration • Worked closely with individuals across teams to align goals and maintain consistency for Office products

• Authored, edited, and reviewed audit checklists that contained testing criteria and procedures for audit focus areas (including HIPAA compliance and IT governance) using Microsoft Word and TeamMate• Reviewed business processes to determine if information systems were safeguarding assets, maintaining data integrity, and operating effectively• Examined evidence to evaluate the audit client’s internal control structure, compliance with applicable laws and regulations, and operational effectiveness• Assisted in the development of audit observations and in the communication of audit results and recommendations

• Performed troubleshooting and resolved issues with insurance enrollment applications • Tested electronic applications to be used for the enrollment system in Visual Basic 6• Developed user training materials for processing tools• Assisted software developers with enrollment system enhancements

• Provided technical support for students and faculty• Resolved problems associated with account security, device support, and network issues• Performed troubleshooting on hardware and software for Macs and PCs• Utilized ServiceNow to create service requests and metric reports