Emily Umpherson Email & Phone Number

Toronto, Ontario, Canada

Illinois, United States

> Assisting client employees with annual enrollment for healthcare benefits. > Maintaining a positive, empathetic and professional attitude toward customers at all times.> Keeping accurate records of customer interactions, transactions, and comments.

Mississauga, Ontario, Canada

> Moderated user posts for a social media client.> Examined social media user's posts to judge if appropriate and in alignment with client rules. > Reported all posts that do not adhere to the client's policies using company software.

Windsor, Ontario, Canada

> Supported customer issues regarding TV, internet and phone.> Adjusted billing credits according to days of lost services.

> Promoted twice for great performance and understanding of client materials. > Supervised 15 to 20 agents daily.> Audited customer service requests for accuracy and quality of work.> Compiled statistics and generated reports for management.> Able to multi-task and effectively manage priorities.> Communicated with customers through various channels.