Emily Rose Valentine-Singleton Email & Phone Number

• 2018- Present Account Manager Opus Energy
• Attending face to face meetings with brokers
• Managing a portfolio of accounts
• Maintaining good relationships with clients / point of contact and build long-term relationships with customers
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Engaging in project management duties

Northampton, United Kingdom

• Mortgage new business
• Customer service over the telephones
• Helping brokers/customers/sols get mortgage applications to offer
• Taking ownership of cases and pushing through from DIP to completion.
• Calling through to different departments to resolve case issues.
• Computer skills – eg. Using different systems to allocate customer information and applications for different products.

Northampton, United Kingdom

• Insurance Admin Role (Renewals)
• I checked insurance policies before sending out renewal invites – Checking the price has not gone up from the year before and if so giving the correct discounts that would keep the customer from shopping around and.
• I also made outbound calls to customers to offer them discounts or better cover to renew their policy over the phone.
• I chased old policies due or past renewal to find out why they have not renewed and try and save them from going else where for insurance.
• I took payments over the phone on a day to day basis using a secure system, I also processed cheques and direct debits through each day.
• I also printed and packed renewal invitations making sure they was sent out 30 days ahead of the customers renewal date.

Northampton, United Kingdom

• I have completed the following: Level 2 Fitness Instructing, Spin Qualified, First Aid Trained & Pool Responder My daily duties are:
• Teaching classes – Spin, Bootcamp, Circuits
• Talking to clients about their goals and how they can achieve them
• Front of house
• Computer work, eg. Signing people in the gym, building members profiles.
• Supervise and train new staff members

In Level 2 Hairdressing Course (Hair And Beauty Combined), Hair And Beauty Combined, Distinction

Activities and Societies: Qualification In Level 2 Hairdressing Course (Hair and Beauty Combined)

Education record

Activities and Societies: Subjects studied: Maths, English Lit, English Lang, Science, Sociology, Food tech, EP, PE, Music 99.9%.