Emily Rose Valentine-Singleton Email & Phone Number

2018- Present Account Manager Opus Energy• Attending face to face meetings with brokers • Managing a portfolio of accounts• Maintaining good relationships with clients / point of contact and build long-term relationships with customers• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis• Engaging in project management duties• Delivering presentations / leading conference calls. • Interact and coordinate with the sales team and other staff members in other departments working on the same account• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Help customers through email, phone, online presentations, screen-share and in person meetings2017- 2018 Customer Service Opus Energy• Metering- Customer Service Administrator • Working chargeable jobs from start to end making sure the customer journey is followed• Calling customers to investigate issues with their meter or chargeable work that they require• Assisting and training new team members• Picking up escalations/ urgent jobs• Liaising with third parties to ensure jobs are booked in and go ahead• Picking up complaints that have jobs against making sure they are actioned priority • Picking up broker escalations/ complaints making sure any work gets carried out• Taking payments• Looking at current processes and looking at ways to improve them

Northampton, United Kingdom

• Mortgage new business • Customer service over the telephones • Helping brokers/customers/sols get mortgage applications to offer • Taking ownership of cases and pushing through from DIP to completion. • Calling through to different departments to resolve case issues. • Computer skills – eg. Using different systems to allocate customer information and applications for different products.

Northampton, United Kingdom

• Insurance Admin Role (Renewals) • I checked insurance policies before sending out renewal invites – Checking the price has not gone up from the year before and if so giving the correct discounts that would keep the customer from shopping around and going else where. I removed no claims bonuses and discounts the customer is no longer entitled to. I also made sure we had all the correct information held on the system for the customer for example - phone number, occupation, email address. • I also made outbound calls to customers to offer them discounts or better cover to renew their policy over the phone. • I chased old policies due or past renewal to find out why they have not renewed and try and save them from going else where for insurance.• I took payments over the phone on a day to day basis using a secure system, I also processed cheques and direct debits through each day. • I also printed and packed renewal invitations making sure they was sent out 30 days ahead of the customers renewal date.

Northampton, United Kingdom

I have completed the following: Level 2 Fitness Instructing, Spin Qualified, First Aid Trained & Pool Responder My daily duties are: • Teaching classes – Spin, Bootcamp, Circuits • Talking to clients about their goals and how they can achieve them • Front of house • Computer work, eg. Signing people in the gym, building members profiles. • Supervise and train new staff members • Pool & Equipment testing • Day to Day Health and Safety Checks

In Level 2 Hairdressing Course (Hair And Beauty Combined), Hair And Beauty Combined, Distinction

Activities and Societies: Qualification In Level 2 Hairdressing Course (Hair and Beauty Combined)

Education record

Activities and Societies: Subjects studied: Maths, English Lit, English Lang, Science, Sociology, Food tech, EP, PE, Music 99.9%.