Emily Vanderputten Email & Phone Number

Cincinnati, Ohio Area

Immersive full-service consultancy specializing in employee engagement, leadership development and comprehensive process improvement. I offer advisory services and customized implementation to guide clients to breakthrough business results in productivity, quality, service and profitability. My method of deep immersion in daily operations, functioning as an extension of my clients’ leadership teams, ensures that the strategic goals of the company drive progress and action at every level by aligning the tactical mid-level activities with the operational work performed by all employees. Sustainable operational gains are achieved through a deep cultural focus of accountability and ownership of results through frontline coaching that drives top-line growth through business development and value communication and as well as bottom-line impact through system transformation and operational optimization. To provide this level of immersive service, I maintain a selective roster of clients.

Cincinnati, Ohio Area

Strategically prioritized and directed all aspects of business growth and marketing plan for an award-winning management consulting firm specializing in driving growth in small to mid-size regional manufacturers. Planned, managed, and executed direct response campaign testing, targeting, and segmentation as well as the concept, design, content, and publication of all marketing materials in both print and social media platforms. Successfully streamlined internal management process to enhance business planning, align marketing and sales strategy, increase lead generation, and improve client project management delivery. Developed, organized, and managed promotion calendar including a capacity event for 500 local business leaders to launch a new client service. Established and nurtured key networking relationships to build market position, drive advocacy, and form partner alliances resulting in an Emerging Business of the Year award.

Franklin, Oh

Successfully drove the implementation of the Faurecia Excellence System (FES) and Quality System Efficiency (QSE) within the site and division, ensuring the correct application of FES and QSE standards, methodologies, and tools within all work groups, support functions, and management personnel as evidenced with an FES global audit scoring improvement in QSE of 140% over 4 years measuring operational excellence and site achievement of Model Plant status. Trained and developed plant personnel, division support functions, and new coordinator hires within QSE network through innovative adult learning methods and rigorous shopfloor coaching across 3 shifts. Developed and deployed quality and process continuous improvement initiatives and facilitated problem-solving workshops within site and division using lean manufacturing principles and data-driven problem-solving methodologies resulting in quality improvements over 4 fiscal years with an annual reduction of customer complaints from 91 to 10, 56% improvement in defect ppm, and 38% improvement in scrap ppm. Authored and implemented procedural standards, work rules, and best practices to improve efficiency, compliance, customer satisfaction, and profitability resulting in TS16949 certification, Ford Q1 rating, and containment elimination. Actively supported senior management team in critical decision-making and oversight by planning and managing yearly deployment action plans and efficiently producing monthly deployment status updates and quality performance metrics. Supported and coached program quality and launch managers throughout APQP process to ensure QSE standards and tools were in place prior to new program launch. Identified, implemented, and exchanged best practices across division by actively participating in the QSE Division network to further develop FES knowledge and standards. Published articles of best practices and benchmark training methodologies in global company newsletter.

Greater Atlanta Area

Promoted successively within an award-winning authorized Mercedes Benz retail center based on significant contributions that increased sales production, market penetration, and improved customer satisfaction. Managed dealership inventory and sales support staff as well as developed key relationships throughout the Southeast dealer network to augment vehicle allocation and improve customer satisfaction index. Created and managed first Service Delivery program in Southeast market resulting in increased market share. Hired, trained, and managed delivery staff. Provided critical consumer research to forecast inventory, maximize advertising, and increase sales revenue culminating in a $15M dealership expansion. Exceeded monthly sales quotas and achieved customer satisfaction index of 98% by selling to customer needs. Trained sales team on MB product knowledge and competitive brands. Designed, programmed, and deployed a new CRM database to align marketing and sales, and to increase customer loyalty.