Emily Gremel Email & Phone Number

Cuyahoga Falls, Oh, Us

Dublin, Ohio, Us

Portsmouth, New Hampshire, Us

Senior level project oversight to provide technical and project management assistance focused on Customer Success engagements and long-term strategic partnerships.Resource management for team members. Assess performance, deliver performance feedback, and actively coach employees as needed. Team oversight to ensure success and facilitate skill development and career progression.

Needham, Ma, Us

Senior level project oversight to provide technical and project management assistance focused on Customer Success engagements and long-term strategic partnerships.Resource management for team members. Assess performance, deliver performance feedback, and actively coach employees as needed. Team oversight to ensure success and facilitate skill development and career progression.

Needham, Ma, Us

Working manager splitting time between coaching and managing a team of consultants, and managing my own client relationships with key long-term customers. Manage a team of four Senior Consultants focused on the Salesforce platform while managing enterprise-level relationships as a senior consultant and engagement lead. Experienced certified Salesforce consultant with focus on Sales and Service Clouds. Supporting complex client instances in the manufacturing, retail, logistics, financial services, healthcare and non-profit spaces. Self-managed. Coordinated teams of specialists for key projects involving custom development, CPQ, Pardot, Inbox, and custom integration.

Needham, Ma, Us

Experienced certified Salesforce consultant with focus on Sales and Service Clouds. Supporting complex client instances in the manufacturing, retail, logistics, financial services, healthcare and non-profit spaces. Self-managed. Coordinated teams of specialists for key projects involving custom development, CPQ, Pardot, Inbox, and custom integration.

Grand Rapids, Mi, Us

Oversaw large Salesforce instance, specializing in Service Cloud. Maintained org security through role and profile management, built and enhanced business processes using workflow rules, Process Builder, and quick actions. Implemented new Email-to-Case system. Prepared organization for migration to Salesforce Lightning Experience. Created and maintained critical reports and dashboards for executive management. Worked directly with customer service and sales users to resolve issues and train.

Atlanta, Georgia, Us

In this role, I managed a small team of Business Development Specialists. Our team was responsible for maintaining data integrity in our CRM - Salesforce.com, as well as serving as the first point of contact for training, support, and insights for our internal customers. These internal customers were our salespeople, sales directors, sales admins, executive management, and marketing personnel. We also maintained a competitor database, project installation database, and a library of vertical market resources. Additionally, I co-managed our marketing automation tool Pardot, where my focus was primarily on regional multi-touch marketing campaigns. In my role as manager, I ensured our customers' needs were being met as well as worked alongside my staff on most projects.In addition to management responsibilities, I maintained some of my responsibilities as a Business Analyst, the position I held prior to becoming manager.

Atlanta, Georgia, Us

Responsible for researching and supporting communication efforts with strategic new accounts in the following vertical markets: Apparel, General Merchandise, Specialty Retail, Grocery, Food Service, and Durable Manufacturing. Supported Market Development Directors and sales teams on a daily basis. As this was a new role for Dematic, I was also responsible for developing processes related to the program I supported. I also developed detailed reports on the progress of all accounts I worked on in a monthly cadence, tracking access, pipeline, and new business.

Atlanta, Georgia, Us

In my role as a Business Development Analyst, I was responsible for processing and tracking inbound leads as well as assisting in marketing activities to drive lead generation. I was also one of the top stakeholders in our CRM, Salesforce.com, developing and implementing business processes and custom objects to improve user adoption, KPI reporting, lead management, and strategic account development. I also served on the North American Data Governance Committee, representing the interests of Business Development and Project Sales with regards to customer data across a variety of platforms. In addition, I supported trade shows and assisted in various research projects aimed at understanding and connecting with new target accounts.

As Project Lead at Square One Design, I am responsible for overseeing projects and managing client relationships. Some of my duties include sales; project planning, scheduling and estimation; building dynamic and feasible project schedules for budgets ranging from $5k to $120k; overseeing content, budgets and project assets; coordinating internal staff and outside partners; communication in person as well as via email, telephone, and Basecamp; and day-to-day project management.As a strategist, I craft research initiatives and strategic plans for a variety of clients. Scaling from small projects to large scale research endeavors, I help to gain insight into client's challenges, competition, and consumer base. Using insights gained from the research process, I put into place comprehensive strategic plans which targeted the client's existing challenges to bring about new opportunities, reach new customers, and to better increase sales and web traffic.In addition to these roles, I assist on other projects, including photo shoots, product design, event planning, social media strategy, user experience on the web, and more.Accounts include Kellogg's Company, ArtPrize, OFS Brands, Nucraft, Amway, The Windquest Group, Preferred Credit Union, and more.

Conducted market, competitor, and consumer research as a part of the Insights and Experience Planning Group at the Adcom Group of Companies. During my time, I was involved in every stage of the research and strategic planning process, from formulating overarching research plans to drafting surveys, questionnaires, and focus group scripts, to analyzing data and reporting findings. Used primary and secondary research findings to build innovative and significant campaign strategies for our full bill of clients. Work includes persona development, competitive analysis, proposals, analytics reporting and post-mortuary reviews, as well as research. Research tasks include drafting, planning, and conducting surveys; in depth interviewing; planning and hosting focus groups; user experience; working with various research firms and data including Kantar, Forrester, Neilsen, eMarketer and others; translating results into briefs for other departments; and more.Clients included Medical Mutual of Ohio, Cleveland Clinic, Cleveland Browns, Ridgid Tool, American Greetings, and more.

As an Assistant Account Executive, I gained valuable skills including client management, professional writing, social media management, estimation and billing, job trafficking, project management, and coordination of internal and external assets and team members. During my time in this position, I was recognized for my marketing research and strategic planning abilities, and was tapped to help form the Insights and Strategic Planning Group in January 2011.Worked with accounts including Cleveland Clinic, Cleveland Browns, and YMCA of the USA.

Analyzed market research survey findings and created professional reports for clients. Used communication skills to address issues and problems. Attended meetings with company principal to fix problems and discuss future responsibilities. Worked with statistical software output to determine relevance and actionable items within the data. Worked within Microsoft Office to produce reports.

Assisted with marketing communications for various clients. Work includes creating copy, arranging and delivering press packets, managing social media marketing campaigns, conducted information architecture mapping, and various other tasks.

As an Research Specialist at Directions in Research, I conducted qualitative and quantitative research via telephone for a variety of audiences. During my time there, I routinely earned the ranking of Senior Research Specialist due to my high quality ratings, and my above-average completion rates. I was often selected to provide feedback to survey authors and clients, allowing them to improve their research techniques and glean cleaner data, leading to better, more actionable insights.

As an Honors Intern focused on market research for Mavin Holdings, I worked with a team of developers and salespeople to help craft a new cloud-based software system for the educational sector. Leveraging my experience and connections to several area colleges, I conducted in-depth research and usability tests with a variety of audiences. This research was then translated into new product features and benefits specifically solving challenges with existing software offerings that were brought to light by students, professors, and administrators who use the software on a daily basis.

Cleveland, Oh, Us

Assisted the Internet Strategy department in research, new business development, and creating case studies as sales tools. Helped conducting usability testing. Became familiar with Sitecore Content Management System. Created slide decks and presentation tools.

Chicago, Il, Us

At the YMCA, I assisted in front desk operations including membership, recruitment, and customer service. In addition, I was selected to be part of the membership drive campaign team, where I had the highest sales and success rate amongst all team members. I honed my communication and customer service skills, as well as gained experience working with a CRM system.