Emily Martin Email & Phone Number

St. Louis, MO, US

• Partnered with customers, account executives, and field leadership to proactively prevent churn, ensure customer health for retention/renewal, and identify expansion opportunities within a regionally assigned customer.
• Achieved 96.7% retention, growing ARR responsibility from $1.7 million to $3.7 million.
• Collaborated with 63 local governments, enhancing adoption and satisfaction across eight states.
• Led cross-functional teams to identify gaps, increase adoption, and maintain contract health, advocating for customer needs.
• Organized a two-day User Group event, facilitating learning, feedback, and collaboration among over 100 customers across 2 separate products.
• Worked alongside Enablement to aid in the complete overhaul of the CSM onboarding program.

St Louis, Missouri, United States

• Strategically transformed our customer training and onboarding to include an on-demand training platform, knowledge base and product education built from net new, while working in a fast-paced tech start-up environment.
• Implemented a new learning management system and Knowledge Base to build an on-demand platform for customers, immediately increased customer adoption by 10%.
• Conducts instructor-led training of customers.
• Connected leaders cross-departmentally with focus on Customer Success as well as Product, Marketing, Implementations, Channel and Sales to improve product adoption and engagement throughout the company, customer base.
• Executes a clear iteration process alongside Heads of Product teams to keep content up to date.
• Collaborates with Customer Success Managers to proactively identify customer challenges that require enablement solutions.Testimony from actual customer, “Phenomenal job with the training and the program, you're.

• I supervised all facets of professional development, including weekly content team meetings, special education services, three-week summer training, and on-boarding of a full team. I communicated and collaborate with.
• Trained team of ten qualified teachers through planning, execution, and assessment in compliance with Tennessee State Common Core Standards.
• Developed weekly structure for Data-Driven Instruction to improve overall student data by 8%.
• Ensured consistency to indicate appropriate level of student mastery by executing and overseeing systems for data analysis.
• Achieved higher performance and data growth by directing data-driven instruction, weekly observations, and one-on-one meetings of teachers.

Nashville, Tennessee

• I devised a school-wide internalized curriculum for teachers. I worked on Kickboard to evaluate student academic data, assess behavioral needs, and liaise with parents.
• Achieved Teacher of the Year award in 2019 and led 6th Grade Level Chair from 2018 to 2019 by organizing events and implementing weekly team strategies.
• Attainted instructional goals for math courses by implementing effective teaching practices.
• Formulated protocol for all Math teachers to internalize curriculum resources.
• Attained highest student mastery on Math Interim Assessments in school's 7-year history.

Nashville Metropolitan Area

• I fulfilled responsibilities of voluntary teacher assistant and tutor. I constructed structured lesson plans to foster skill development. I performed duties of teaching assistant, by teaching general education class to.
• Updated records and data by maintaining detailed and accurate class and student documentation.
• Instructed struggling students to help understand core ideas ensuring enhanced performance.
• Implemented lesson plans for Algebra 2 and Geometry classes ensuring an effective learning process.
• Fulfilled all responsibilities of substitute teacher, including teaching 6 classes per day, grading assignments, attending IEP meetings/parent conferences, and filling in for absent teachers.

St Louis, Missouri, United States

Greater St. Louis Area

National Principal Academy Fellowship, Educational Leadership

Master Of Arts - Ma, Teaching

Bachelor Of Science, Public Affairs; Non-Profit Management

Activities and Societies: Gamma Phi Beta, Indiana University Dance Marathon, Pan-Hallenic Recruitment Director

Education record

Activities and Societies: Emmanuel Episcopal Sr. High Youth Group, National Honor Society, JV Softball, JV Soccer, JV/Varsity Cheerleading,