Emily Volpert Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Remote

Freelance editor of radio ads for iHeart Media clients

Remote

Paid contributor of creative copy for a variety of clients including brands, media companies, agencies, and individuals.

Portland, Oregon, United States

Portland, Oregon, United States

As a final reviewer for Point B., I receive content in various states of development to review, copy edit, and proofread. I ensure products meet design and style guidelines, are grammatically correct, properly punctuated, and formatted consistently.

Portland, Or, United States

- Crafted high-quality messaging and drafted bureau-wide communications from the Director to 400 employees (emails, presentations and other deliverables including proactive, strategic messaging on crisis situations, union strikes, planning, budget cuts, industry trends, layoffs, equity initiatives, bureau management, organizational shifts, etc.)- Worked cross-functionally and collaboratively across nine Divisions to manage complex communications projects from concept to completion. - Managed communications efforts to complete a stalled software migration (underway for 12 years) in February 2020 from a desktop to web-based software that allowed permitting to continue in Portland during the COVID-19 pandemic. Coordinated implementation for 1,300+ users in eight bureaus.- Played a key role in building, documenting and communicating procedures for user engagement/training, business validation testing, customer experience, technical issue tracking, support resolution process, and change management. Hosted multiple live training and implementation events. - Re-imagined and re-designed existing brochures, forms, and webpages to make technical requirements clear & better inform customers on how to navigate the process.- Developed customer survey strategy to collect input, identify areas of improvement, and create success criteria for work by the City Commissioners Permitting Taskforce. - Assembled bi-weekly Snapshot of process improvements and work underway by various teams.- Acted as interim Public Information Officer, working with subject matter experts to craft responses to media inquiries on politically sensitive topics. - Facilitated employee surveys during the COVID-19 pandemic and presented results to management regarding changing needs, attitudes and preferences to inform decision-making. - Managed the migration from an old employee website to streamlined portal and coordinated a new bureau-wide process for collaborative site maintenance and updates.

Portland, Oregon Area

As an administrative office assistant in the Joint Office of Homeless Services, I: - Managed the Director's calendar- Provided high quality reception and administrative support, including telephone communications and customer service - Managed seven monthly meetings (including scheduling, agenda creation, taking minutes, maintenance of meeting information)- Managed updates to the website (ahomeforeveryone.net)- Oversaw the day-to-day experience of our SummerWorks intern

-Called diverse range of alumni and solicited donations to the Whitman College Annual Fund-Built and maintained relationships with alumni-Articulated the mission and goals of the College in conversations with alumni -Successfully used software to collect credit card donations over the phone

Whitman College

Exercising skills in customer service, communication, leadership and decision making. Managing the welcome/information desk at the Whitman College Reid Campus Center, fielding questions from patrons in person and over the phone.

Walla Walla, Washington

Developing, planning and implementing life skills curriculum to 5th grade girls in the Walla Walla Public Schools System. I visit two schools each week and teach lessons such as navigating friendships, avoiding drugs and alcohol, understanding puberty, standing up to peer pressure. I supply a support system for the girls as a reliable and encouraging weekly visitor. I also plan field trips for the girls to broaden their understanding of their greater community.

Portland, Oregon Area

Responsible for reporting, writing, and editing news stories for the web and print editions of the alternative newspaper. Search "Emily Volpert" on wweek.com for a sample of my articles!

Walla Walla, Washington

As Executive Director of Communications, I sat on the Associated Students of Whitman College Executive Council and was responsible for coordinating and managing all ASWC Communications. I lead the Communications Department (was the direct supervisor for three paid positions), and weplanned and implemented the advertising for ASWC events and initiatives.More specific responsibilities included:• Managing and updating the website• Coordinating the utilization of social media outlets and ensuring that ASWC connects effectively with the student body at large• Timely release of news and relevant information to the student body• Developing the ASWC “brand”• Attending and taking minutes at all Senate and Executive Council meetings• Working to make ASWC accessible and visible to various constituencies on campus• Updating by-laws as revisions are approved by Senate and posting them to the website

Portland, Oregon Area

As an intern in the County Chair's Office, I produced multimedia assets to illustrate and promote essential functions of County government. I created and developed content for the @MultnomahCounty Instagram account ahead of industry trends in 2015.

Bachelor'S Degree, Sociology

Activities and Societies: -Magna Cum Laude -Graduation with Honors in Sociology -Order of Waiilatpu, 2017 -Danish Institute for Study.

High School Diploma

Activities and Societies: - Grant Magazine - Royal Blues Ensemble Choir - National Honors Society