I specialize in creating and executing project plans and marketing strategies for small businesses.

Instructor of Social Media Marketing.

MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience (CX) intelligence and action systems into the DNA of business operations.o Performs day-to-day project execution activities.o Generates reports and/or communicates ad-hoc information requested by clients. Reviews reports for accuracy and quality by checking tabulations, prepares data tables and reports.o Monitors/audits data collection activities to ensure that the activities are completed according to project plan.o Prepares report specifications and compiles data, with input from project leadership and/or client. Corresponds with Client regarding survey and investigate problems.

o Collaborated with the client, team, Creative Director and Director of Development on project scope, goals, resources, deliverables, milestones, tasks and budget.o Developed detailed project plans.o Planned and scheduled project timelines.o Scheduled and coordinated project staff.o Tracked project task, milestones and deliverables on a daily basis.o Lead both team and client meetings, documented all verbal communications.o Coordinated contractor resources, managed contractor time-sheets and contractor invoices.o Coordinated website launches.o Worked closely with client manager to offer the best overall client experience possible.o Member of social media strategy team. Managed Twitter account.

o Was responsible for implementation and ongoing project management of Booksource’s marketing campaigns.o Developed and managed project plans customized for campaign or tactic project scopes by creating high-level, mid-level and low-level plans. o Managed the ongoing quality and relevance of web content on current ecommerce website. o Collaborated with design and development teams to create a new ecommerce website. o Managed content and created relevant strategy for company blog. o Develop a strong and cohesive social media strategy.

o Develop the online strategy and presences for a web-based program and mobile application targeted at educators. o Work closely with engineers and marketing professionals to guide new site features from conception to launch. o Extensive field research to develop user-centered online experiences. o Partner with marketing coordinators to develop a strong and cohesive social media strategy for digital products and the entire company.

o Provided customer service support for Booksource’s customer base. o Answered phones, live chat, and emails regarding our web based program, app, website, and other customer needs. o Attracted potential users and customers by suggesting information about other products and services. o Worked with digital product managers to recommended new and site improvements based on the needs of the users.

o Provided sales and administrative support to the President and Director of Sales. o Generated quotes for existing and potential customers.o Worked closely with production line to ensure quality. o Researched new sales venues and was the representative to outside consultants, outsource team managers, and partners. o Customer service support. o Account Receivable support

o Reported real-time traffic information for various stations in St. Louis, Kansas City, and Memphis. o Entered information by working with proprietary computer systems. o Researched information using websites, cameras, and sensor data.o Assisted with remote appearances.

o Reported real-time traffic information for various stations in St. Louis, Indianapolis, Minneapolis, and Omaha.o Entered information by working with proprietary computer systems o Researched information using websites, cameras, and sensor data

• Distributed Promotions• Venue Preparation• Front of House Set Up and Tear Down• Assembled Gift Bags• Greeted Guests• Ushered VIP Guests• Assistance at Registration• Various other tasks for Saint Louis Fashion Week Staff

• Assisted with assembling and creation of promos.• Recorded air checks. • Assisted Production Director with on- and off-air tasks.