Emily Ward Email & Phone Number

Seneca, South Carolina, United States

-Developing and coaching employees to provide amazing client experiences-Following up swiftly on client concerns and issues-Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume-Displays a client comes first attitude by holding team members accountable for quality client service-Drives company metrics by developing action plans-Directly motivates and instructs the makery team by implementing company programs-Manages with integrity and honesty and promotes the culture, values, and mission of Buff City Soap-Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations-Manage and track stock of raw materials, finished products, and supplies-Maintains outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards-Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery-Utilizes financial reports to identify and address trends and issues in makery performance-Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance-Manage ongoing sales

Greenville, South Carolina, United States

-Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day.-Building the Brand: educate our customers on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives.-Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.-Driving Sales: lead Sales Ambassador development through training and follow up regarding new products and company initiatives, using daily metrics to coach team to accomplish sales goals daily.-Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, and solve problems.-Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.-Policies and Procedures: Support your management team to keep your shop compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.-Stock and Inventory: Support the training of your team on inventory best practices and to abide by fresh standards and rotation rules and support management as needed with inventory tasks.-Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.

Clemson, South Carolina, United States

Leadership• Motivate the team by communicating the Alumni Hall vision• Communicate clear expectations and hold all employees accountable for achieving goals• Be passionate about our employees, customers, and our brands• Give clear division of responsibilities to management staff• Hold productive and informative monthly staff meetings to address all areas of thebusiness People Development• Recruit, hire, train, and develop a high energy and high performance team that provides a superior customer experience• Consistently assess performance and provide feedback to associates through performance reviews• Recognize performance issues and develop action plans in a timely manner• Coach team members in their job responsibilities to increase confidence and productivity• Ensure that all team members adhere to all employment policies• Create a fun and exciting atmosphere for customers to shop in and employees to work inVisual Merchandising• Supervise and direct all merchandise processing• Achieve excellence in the execution of all visual merchandising directives• Maintain high standards of cleanliness of the storePerformance• Strive to achieve daily, monthly, and annual sales goals• Achieve store shrink goalsMaintain operational standards to secure the store’s assets• Achieve UPT, ADS, and E-Mail Capture goals• Ensure proper scheduling practices and achieve payroll budget goalsCommunication• Communicate with the store staff as well as the corporate office• Communicate merchandise needs to the buying staff• Communicate with the marketing department and execute all marketing directives• Stay current with competition by visiting frequently and sharing the information withthe District Manager• Ensure that all required E-Commerce and Social Media content is communicated in atimely manner

Clemson, South Carolina, United States

Seneca, South Carolina, United States

-Use excellent customer service skills to provide the best possible experience, handling calls for various businesses, ranging from medical offices to apartment complexes to professional services-Making sure that all aspects of the message are collected thoroughly and accurately so that customers can have the confidence that their issue will be relayed to the client-Professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary-Use of state-of-the-art call processing system and trained on a variety of call center tools to help properly prioritize customer needs

Bachelor Of Arts - Ba, Digital Journalism And Media

Master Of Arts - Ma, English And Creative Writing

Master Of Arts - Ma, English And Creative Writing