Emily Williams Email & Phone Number

Edmonton, Alberta, Canada

• Developed engaging and inclusive learning experiences for young children with diverse needs, utilizing a trauma-informed and nurturing approach.
• Collaborated with teams on Individual Program Plans (IPPs) to support children with Autism, ADHD, Behavioral issues, and FASD.
• Certified in NCVI, FoodSafe, First Aid, and CPR, ensuring a safe and stimulating learning environment for children.
• Created engaging STEM curriculum to inspire curiosity and joy in each child.

Coquitlam, British Columbia, Canada

• Managed office operations and client relations to drive customer base growth through targeted marketing strategies.
• Utilized QuickBooks for financial reconciliation and reporting to ensure accurate financial records.
• Implemented social networking strategies to enhance brand visibility and engagement with customers.

Surrey

• Resolved client concerns promptly and effectively while multitasking.
• Managed client complaints with a focus on customer satisfaction and retention.
• Generated sales while assessing client credit risk.
• Provided technical support for Mobile App and web service.

Delta, BC, Canada

• Managed invoicing, order-entry, and payment collections.
• Updated client profiles, generated sales reports, and sent monthly statements via Quickbooks.
• Answered client calls, greeted office guests, resolved concerns, and tracked shipments.

Burnaby

• Managed customer retention at Rogers Communications by utilizing soft skills, empathy, and problem-solving techniques.
• Handled fraud accounts, reversed charges, reviewed invoices, and provided exceptional customer service.
• Successfully retained and satisfied customers, ensuring long-term business relationships.

Langley

• Trained new employees using handouts, workbooks, and training videos, ensuring a smooth onboarding process.
• Managed basic scheduling and introductory payroll tasks using Excel, ensuring accurate and timely schedule roll-out.
• Provided exceptional customer service, handled orders, processed payments, and performed data entry efficiently.

Early Childhood Education And Teaching

Level 2 Child development worker

Double Dogwood- French Immersion