Premium Restaurant Care Specialist
Chicago, Illinois, Us
Promoted to a new team of people and asked to develop and implement a true account management structure for our highest value restaurants. - Assisted restaurants and caterers with general business needs, contract/payment inquiries, and account settings (e.g. maps, menus, operating hours, delivery minimums and fees, and user-generated reviews) - Responded to restaurants’ incoming emails, calls, and cases/tickets - Partnered interdepartmentally with various teams (e.g. Customer Care, Restaurant Tech Support, Accounts, Data Ops, Tech, Accounting) to identify and resolve issues - Managed recurring reports and special projects