Emily Victoria Woolsey Email & Phone Number

California, United States

Florida, United States

-Initiated outbound calls to generate leads and acquire new customers, resulting in a 20% increase in client acquisition.-Managed a high volume of client calls daily, providing timely assistance and updating loan status, leading to improved customer satisfaction.-Consistently met and exceeded performance targets, including response time, resolution rate.

-Provided comprehensive support to customers, resolving inquiries promptly and ensuring billing accuracy, resulting in a 25% decrease in billing errors.-Maintained a high level of professionalism and empathy while assisting customers with product information, order status, and service-related concerns.-Proactively engaged in outbound calls to upsell.

• Strategically represented the company across various social media platforms including Facebook, Instagram, and Twitter.
• Created and managed social media paid campaigns, optimizing targeting and ad spend to expand the audience and increase client acquisition.
• Analyzed campaign performance metrics and generated reports to measure the success of social media marketing efforts and inform future strategies.
• Developed creative strategies to enhance brand presence and engagement on social media platforms.
• Implemented innovative content ideas to captivate and retain followers, resulting in increased brand visibility.
• Conducted market research to stay updated on industry trends and competitor activities, informing social media content and campaign decisions.

-Provided leadership and guidance to a team of 5 sales and customer care representatives, fostering a high performance work environment.-Implemented process improvements to enhance customer service delivery, resulting in a 25% increase in customer satisfaction.-Collaborated with cross-functional teams to escalate complex issues and ensure timely.