-Develops comprehensive launch plans, garners stakeholder buy-in, and ensures successful deployment of business solutions--Bridges the gap between vision and execution, ensuring that strategic goals are effectively translated into business actions with cross-functional collaboration and realistic operationalization plans-Reimagines external and internal implementation materials, including crafting vital customer documents such as an implementation playbook and key deliverables and process guides, to increase visibility and reduce average time to go-live-Drives high-volume (over $100MM), strategic, and non-standard product implementations, including basic solutions engineering to identify customer needs, driving external and internal calls, and gathering and tracking action items

-Developed and drove launch & operationalization strategy for our Vendor Profile & Banking Change Process; successfully optimized and scaled to support a 200% increase in vendors managed-Championed change management initiatives, promoting the effective utilization of the RACI framework in company-wide decision-making processes.-Conducted data-driven analysis in payment operations to identify growth opportunities, resulting in streamlined processes and new automation that reduced settlement time by 13% (Q4 to Q1).-Revamped customer onboarding by redesigning ineffective processes and rebuilding project plans, resulting in over $4M backlog revenue in Q2 2023 and an additional $4.5M in Q3 2023

-Managed the acquisition of a brokerage with 300+ agents, handling internal and external announcements, leading daily standups, coordinating cross-functional communication for due diligence and integration, and organizing KPI tracking.-Led the optimisation of loans vertical ERP system by collecting the business requirements, re-designing the user flows and driving engineering to re-platform the business tool; reduced end to end loans processing cycle from 78 days to 52 days-Spearheaded the launch of diverse lending products (jumbo loans, ARMs) that boosted H1 2022 revenue by 200%, including designing workflows, creating training materials, and conducting and performing sign-off on systems-related UAT.-Helped to drive the development of company wide OKRs, including prioritization based on impact-Prioritized and managed business requests across the loans organization, ensuring alignment with Business Systems partners. Typically handled 2-3 projects concurrently, each with approximately 10 business requests.-Facilitated creation of 15+ Looker reports to identify and address gaps in reporting, not limited to but including daily management, forecast reporting, and KPI dashboards

- Conducted a comprehensive analysis of our current processes, identifying areas for improvement, and successfully recommended and implemented changes to drive operational efficiencies.- Reimagined current processing workflow and how it fits with other areas of the business including sales, underwriting, closing, and capital markets.- Acted as subject matter expert on all processing-related matters- Worked closely with vendors to ensure they are adhering to their SLA’s and constantly monitor the mortgage market for new vendors that can further Reali’s Mission and Vision- Trained, coached, and influenced current and future processors- Worked with company leaders to set goals and expectations for the processing team

- Oversaw and trained a team of 4 processors, ensuring efficient performance.- Developed comprehensive training materials and streamlined procedures for the team and processing department.- Monitored the team's pipeline of approximately 150 files, ensuring adherence to expected turn times, and providing assistance when required.- Successfully balanced team management responsibilities with personally handling a pipeline of 25 to 30 files, achieving an average monthly production of around 20 closed files.

- Used Encompass software to organize and prepare the loan application, both refinances and purchase loans, for the underwriting and closing departments- Analyzed bank statements, tax returns, income reports and other financial documents to determine if loan qualifies for underwriting- Maintained currency on continually changing investor specific guidelines for Fannie Mae, Freddie Mac, FHA, and the VA- Responsible for a average of 50 loan pipeline, closing around 30 loans per month