~ Work with faculty leaders to develop online program offerings. Communicate HLC, NC-SARA, and US ED compliance standards across programs and advocate across schools for best practices.~ Facilitate collaborative discovery and documentation of current student information processes and legacy systems ahead of Workday Student implementation. ~ Represent school on Workday Student project including on “IT Leaders” committee; serve as technical lead for School of Medicine Workday Student groups and related Graduate Admissions Project (Slate) Working Group, moving programs to unified admissions platform (including CAS).~ Provide ongoing communication, support, and reporting for SAFE Learning Modules delivered via Canvas Catalog and Canvas Learning Management Systems (LMS), resulting in over 12,000 Faculty, Staff, Postdocs, Residents, Fellows, and Students completing this important training. In its fourth year, preparing to pilot training in new Workday Learning compliance LMS.~ Act as School Canvas Administrator (Tier 2) for Canvas LMS instances; recruit, on-board, and directly support Dept. Canvas Admins. (and faculty) for 12 academic areas.~ Co-represent school on central IT governance committees including Academic (Teaching & Learning) Domain Committee and Student Administration Sub-Committee.~ Through AY2024, supported Keystone (Elentra) LMS for MD Program as member of Keystone Project Team, specializing in documentation and communication.

~ Supervised two full-time staff—a Manager and an Education Technology Specialist.~ Established unit brand identity, website, and email.~ Supported faculty, staff, and students with my team by completing roughly 1,100 service tickets in AY2019, 1,600 in AY2020, and 1,000 in the first half of AY2021.~ Crafted MD Program Student Laptop Guidelines and Personal Device Use Attestation with online shopping cart; communicated, obtained stakeholder buy-in, and updated annually.~ Partnered with colleagues, consortium, and stakeholders to plan, integrate, customize, and launch Keystone LMS in Fall 2020, in support of new MD Program competency-based curriculum. Built landing website at mykeystone.wustl.edu.~ Collaborated across the university to create and launch WashU Teaching Continuity site in Spring 2020; converted “Return to Campus” training into Canvas course for students in Summer 2020.~ Built MD Program Gateway Curriculum website to promote curriculum ahead of Fall 2020 launch.~ Fostered relationships with IT to bring technology projects to fruition and improve classroom/lecture capture support in the MD Program with key service partners.~ Collaborated on team-based learning classroom and anatomy lab AV design, upgraded small student computing lab, and coordinated recycling of obsolescent technology.~ Coordinated multi-school purchases of Kaltura and Poll Everywhere to reduce cost and facilitate support, serving as the basis for enterprise adoption in the subsequent AY.~ As School Canvas Administrator (Tier 2), recruited, on-boarded, and directly supported Dept. Canvas Admins. to better support successful use of the LMS within each program.~ Represented school as Member of IT Teaching & Learning Domain Committee; represented unit at leadership meetings, educational technology meetings, and key user meetings.

~ Co-chaired university-level LMS Review Sub-Domain Committee, including pre-pilot data analysis and reporting and LMS comparison pilot with 55 instructors and 2,237 students in Fall 2017; co-wrote LMS Evaluation Final Report in Spring 2018 and presented recommendations, including new decentralized LMS support structure, to committees and stakeholders. Successfully concluded work as Co-Chair of LMS Review Sub-Domain Committee including presentations to leadership.~ Supported university-level LMS implementation and migration (from Blackboard to Canvas) via multiple communication channels, including maintaining and updating landing website (mycanvas.wustl.edu); created and managed LMS Evaluation (then HelloCanvas.wustl.edu) websites to communicate progress and provide resources for faculty migrating from Blackboard to Canvas.~ Worked across the university to build necessary foundations for online learning. Researched existing resources, liaised between leaders, and influenced change to advance adoption of instructional technology in support of new online and hybrid courses/programs (e.g., online course evaluations, lecture capture, video captioning, online exam proctoring).~ Created web presence for livestream events (olin.wustl.edu/livestream); streamlined associated business processes, advanced technology, and facilitated and promoted livestream events to connect with non-St. Louis based alumni and prospective students. ~ Represented business school as Member of IT Teaching & Learning Domain Committee.

~ Coordinated pilot of Schoology vs. Canvas in Fall 2017—a university-wide evaluation of the next Learning Management System—and updated supporting website.~ Built leads for continuing education programs (Advanced Management Certificate, Supply Chain Management Certificate, Women’s Leadership Forum).~ Developed mutually beneficial community relationships (e.g., Asian-American Chamber of Commerce, Hispanic Chamber of Commerce, Missouri Association of Manufacturers).~ As member and then co-leader of WashU Digital Learning user group, coordinated meetings, provided resources, advocated for online and blended learning, and created website.~ Represented school as Member of IT Teaching & Learning Domain Committee.

~ Supervised three full-time Instructional Support staff members at two campus locations.~ Managed annual Student Technology Fee budget of $300,000+ to improve classroom A/V functionality and teaching effectiveness, provide students access to discipline-specific software, and encourage innovative teaching methods. Secured additional university grant funds as needed.~ Directly supported 140+ faculty with LMS; represented college on university LMS committees.~ Researched competitors, met with stakeholders, co-wrote proposal, and presented proposal to leadership for UGA Online BBA (Bachelor of Business Administration) (Spring 2012–Spring 2014).~ Developed and launched 16 fully online courses with faculty subject matter experts (SMEs) from 2013–2015, as well as not-for-credit online Workforce Diversity Certificate (2013) and not-for-credit online Fundamentals of Finance course for executives (2014).~ Launched first online business degree program at UGA—the UGA Online BBA degree completion program for working professionals (Spring 2015; bit.ly/UGAOnlineBBALaunch). ~ Negotiated and communicated new software licensing agreements to reduce cost, including shared purchases at the enterprise level (SAS, SPSS, Stata, MATLAB, AMX RMS).~ Designed, budgeted, coordinated classroom redesigns based on stakeholder input, innovative teaching models, ADA compliance: (a) flexible 40-seat collaborative classroom with front/back dual projection, (b) 36-seat graduate case-based classroom with curved offset rows to allow maximal teaching space, (c) 51-seat computer classroom with front dual projection and SmartPodium integration, (d) 48-seat computer classroom with front projection.~ Developed formal and informal learning experiences as well as just-in-time job aids, guidelines, and training documentation for course delivery and learning management systems.~ Recommended instructional design best practices to improve student learning and satisfaction.

W. P. Carey MBA - Online Program~ Managed student services team; hired new staff to support enrollment growth.~ Coordinated faculty, SMEs, staff, students, vendors to successfully deliver online courses.~ Supported and maintained student graduation rate of 95% or higher. ~ Managed and resolved escalated academic issues across up to 375 students at any one time—counseling students and instructors on academic integrity and performance issues. ~ Facilitated course- and program-level evaluations, reported results, and planned improvements.~ Developed marketing messages and administrative support structure for new programs. Led program-level marketing efforts with web marketing vendors and provide input on associated creative. Participated in website content production and review.~ Produced research reports on web statistics and multi-year marketing survey data to guide web-based marketing efforts. Produced written guidelines, requirements, and training documentation for course delivery and learning management systems.~ Conducted face-to-face training of adult learners and instructors.~ Supported the development of interdisciplinary online programs such as the MBA/MSE EE and MBA/MSE IE dual degree programs.

W. P. Carey School of Business Information Technology~ Facilitated expansion of online program, managed team of developers, designed websites, created planning and design documentation for open enrollment MBA Online Program. ~ Developed planning documentation, course model, technical requirements for the corporate ASU MBA Online Program, the first online degree program offered at ASU; managed implementation including interface design, content production, structure, and deployment; provided training for corporate-sponsored cohorts. ~ Introduced working professionals from corporate partners (Deere & Co., Chevron, Lucent, and United Technologies) to online learning technology. Trained employees at John Deere World Headquarters, Moline, IL and Chevron Headquarters, San Ramon, CA (2002).~ Researched, tested, implemented web technologies to enhance existing online course material; led standardization of over 200 course websites; streamlined processes.

Arizona Historical Foundation

Academic and Administrative Documents

Initiated and completed independent contracts as skill-building projects to gain additional experience in instructional design and development, including requirements gathering, prototyping, writing contracts, website design, and software design (with dedicated programmer).