Senior Engineer (Project Department)
Unified Communications & Contact CentersImplementation & SupportRole and Responsibility:- system engineer: design and implement complex UC & CC systems; technical delivery of proposed solution; troubleshooting and resolving complex implementation issues- pre-sales: technical consulting, prepare comprehensive design descriptions, technical presentations- prepare SoW, diagrams, other technical documents; check, approve design documents, drawings before issuing final documentation; identifying field problems, opportunities that support the projects; determine/recommend staffing needs for the project - client interaction within the project; participate in meetings, site visits such as design revisions, task planning, site survey; communicate/coordinate regularly with appropriate staff/departments to maximize the efficiency of implementation- plan and organize the work of engineers, inspect all phases of the implementation and directly participate; monitor operations and activities; recommend improvements, modifications; prepare reports of work performance - attend conferences/trainings/workshops, review publications to remain current on principles and practices- provide technical direction and training to the technical staff; instruct staff in work procedures and standards; oversee and improve technical competence of junior staffQualifications:- understand methods, techniques and procedures used in the IT projects- research, analyze, evaluate new service delivery methods, procedures, techniques- read, understand, interpret, explain RFP, contract documents, technical written material: specifications, regulations, recommendations- knowledge of IT technologies: LAN, WAN, Telecom, Networking, Telephony, Data Centers etc.- knowledge of industry standards, control instrumentation, perform measurements and technical computing - principles and practices of staff supervision, including work planning, assignment and work procedures