Emilie Joie-Maher Email & Phone Number

Cranford, Nj, Us

West Babylon, Ny, Us

• Strategic advisor to the CEO and senior leadership team, aligning sales operations with overall business objectives to drive growth and operational efficiency.• Spearhead the development and execution of high-impact sales strategies, including incentive programs, to enhance revenue generation and improve sales productivity.• Lead the design and implementation of key performance indicators (KPIs), sales forecasts, and performance dashboards to optimize decision-making and drive accountability.• Oversee CRM optimization, territory management, and pipeline development, ensuring seamless integration with broader sales initiatives.• Champion cross-functional collaboration, working closely with IT, operations, finance, and marketing teams to implement technology solutions that enhance sales performance.• Leverage data-driven insights to continuously refine sales processes and maximize field effectiveness across the organization.

Toulouse, Occitanie, Fr

• Managed the Sales Operations department, including overseeing a Business Sales Analyst and developing key strategies for sales process optimization.• Prepared and monitored financial reforecasting, sales budgeting, and field sales goals to align with corporate objectives.• Measured and analyzed performance metrics for sell-in and sell-out at the customer, product, brand, and sales team levels.• Provided data-driven insights to support strategic planning, including territory assignments, account allocations, segmentation, and retention strategies.• Developed and managed the Field Sales and Pro-affiliate Incentive Compensation Program, overseeing payout processes and ensuring motivation across teams.• Reviewed, optimized, and implemented sales processes, driving efficiency and achieving organizational goals.• Initiated and supported the development of sales systems (Salesforce, Power BI, Tableau, Veeva, email automation tools), enhancing sales performance tracking and business insights.• Acted as a liaison across departments including Brand Marketing, Trade Marketing, Digital, Supply, Finance, Customer Service, and IT to ensure smooth cross-functional collaboration.• Contributed as a member of the Sales Leadership Team, influencing strategic decisions and leading initiatives to drive overall business growth.

Schindellegi, Schwyz, Ch

• Designed and rolled out the first Telesales program globally for increased customer experience and growth – Over 20K accounts • Managed the performance and strategy of the Telesales Channel and the North America CRM Manager • Maximized Ecommerce sales development inclusive of all products and sales channels • Enhanced the lead process for better management, tracking and higher conversion rate (follow up within 1 business day) • Implemented the new CRM system (Microsoft Dynamics) web and mobile in North America – Approx. 600 users • Initiated global CRM system changes with regards to pipeline management, Bid management and customer segmentation • Planned and launched the North America Sales iPad initiative inclusive of E-Sales Toolkit, CRM, etc – Approx. 500 users • Led the global initiative on Customer Retention for North America – Over 600 users from Sales, Operations and Management • Selected to represent North America in Global Retention workshops and Global CRM development workshops • Nominated to participate in the first “Women in Leadership Series” organized by Kuehne Nagel - (18 women only)

Schindellegi, Schwyz, Ch

• Managed the North America CRM Manager, Sales Analyst and Sales commission administrator positions • Defined and monitored the Sales Budget, Forecast and Sales Contributions - Annual cost of 64,058.2K and 450 Employees • Controlled Profit & Loss statements and Full Time Employee development, organized subsequent re-class and/or accruals • Assessed Sales performance, Return On Investment and bonus payout based on contract agreement and performance schemes • Analyzed and advised on cross selling potential, customer growth and development, pipeline gap analysis • Rolled out and administrated the Qlikview applications and supported/trained the 50 users (Management) in North America • Standardized and rationalized Sales Processes – Sales New hire induction, SME customer transition/implementation, etc• Directed the Audit process for Sales achieving one of the highest scores companywide at 99% for the last 2 years • Selected to collaborate on the “Focus & Excellence Strategy” project by the CEO for North America - (20 people only)

Hedehusene, Capital Region, Dk

• Mentored and motivated a team of up to 18 Super Users (dotted line) using team building initiatives • Increased qualitative and quantitative data within the Customer Relationship Management (CRM) tool and PROFILE application • Redesigned part of the PROFILE application (local tool/interface btw Sales and Operations) to provide additional functionalities• Restructured the escalation & support processes as well as revamped the CRM guidelines & manual• Troubleshot technical issues acting as super-user 1st level of support and end-user 2nd level of support• Facilitated CRM Trainings (new user and refresher course) and created training materials • Enhanced and automated the Sales reporting package (Data Quality, KPI and Pipeline reports) • Selected by the global headquarters to participate in global CRM workshops and tested new system developments (quotation tool)• Teamed up with Marketing to support the launch of external marketing campaigns (audience, contact information...)• Initiated a reorganization of the master address database working closely with the SAP finance teams

Jersey City, New Jersey, Us

• Created a benefactor and a teaching artist databases• Maintained the non profit webiste on Wordpress• Sent regular newsletters thru Constant Contact • Started the social media communication and strategy• Participated in marketing & strategy workshops

Schindellegi, Schwyz, Ch

• Successfully transitioned 5 Central American countries into the South America CRM Strategy & Processes• Supported 6 National CRM Super Users by troubleshooting system errors and providing training for reporting• Created the Sales reporting package (Data Quality, KPI and Pipeline reports) on the new reporting tool (Business Object Xi) • Reported bugs to the Global CRM team and performed testing for system enhancement

Schindellegi, Schwyz, Ch

• Key Account | Monitored KPIs, provided internal/external performance deliverables • Tender Management | Participated in RFI & RFQ, developed quotation calculation tools • Trade Development | Realized market research, created sales toolkit for Route Director• NJ/NY local sales | Created SOPs and process flow as well as participated in customer visits

Schindellegi, Schwyz, Ch

• Supported the new South America Sales strategy in Argentina and monitored business objectives• Audited the sales support team to gain productivity and efficiency• Responsible for CRM data integrity, support and training of 50 CRM end users • Organized internal meetings and national customer events

Torquay, Victoria, Au

• Supported In-store marketing campaigns – Back to school / Christmas and holiday season• Participated in visual branding efforts and communication for new European store openings• Acted as the lead liaison between the European Head Office and the franchised stores in Spain

Huntington Beach, California, Us

• Managed department, product and merchandising• Supervised promotional operations, controlled stock and placed orders• Responsible for cash flow, sales advisor management and store inventoryAdditional positions held in France at different level of the retail industry (Galeries Layettes | Kiabi)

Master'S Degree, International Business & Management

Posgrado, International Business

Bachelor'S Degree, Business With Major In Retail, Distribution & Logistics

Associate'S Degree, Commercial Manager Sports Shops