• Provide remote technical support to clients by identifying and resolving hardware or software issues;• Install, configure, administer, and monitor HYCU backup solutions;• Analyzing data from logs and other sources to identify and resolve problems with computer networks or applications• Responsible for day-to-day customer care and administration of HYCU services;• Respond to escalated customer service issues using email, phone, and web conference technology;• Work within a global support team covering 24x7x365 operations;• Able to write effective handoff from shift to shift for support issues;• Coordinate with other teams to handoff build guidance to complete orders where managed service support is requested;• Coordinate with other services teams where cloud & virtualization specific issues are escalated;• Contribute to new products and feature enhancements and documentation;• Provide advice and information to customers and colleagues regarding general infrastructure as service offerings and best practices.Technology and environment: Nutanix, VMware, VM, Cluster, Storage, S3, Network, JIRA, ZenDesk, Azure, GCP, AWS, SaaS, BaaS, Linux, Windows 10&11, WinSrv 2008-2022

• Spearheaded the monitoring, management, and coordination of infrastructure and IT operations.• Led the planning, design, and implementation of organizational information systems and software applications.• Collaborated on architecting IS Bank's systems alongside the department.• Analyzed issues and proposed solutions, designing software processes to enhance efficiency.• Managed project tasks for the Infrastructure and IT Operations Department, optimizing costs and timelines.• Oversaw IT solutions, internal assets, and external supplier resources for infrastructure.• Collaborated with software solution providers to enhance existing functionalities and meet requirements.• Played an active role in devising data protection and storage mechanisms for hardware, OS, databases, and networks.• Supported IS Bank's development projects and product introductions through coordination and contribution.• Facilitated seamless communication between organizational units and internal/external development teams for tailored IT solutions.• Evaluated and approved software vendor proposals for system enhancements.• Ensured adherence to standards and documentation in ICT Banks' information systems.• Contributed significantly to IS Bank's development projects and new product launches.Technology and environment: VMware, VM, Cluster, Storage, Huawei, IBM, Network, Cisco, Fortinet, M365, Azure, Hybrid, Yubikey, CyberArk, Qradar, Linux, Windows 10&11, WinSrv 2008-2022, ManageEngine OpManager, Kaspersky, Oracle DB, AIX, MS SQL DB, VPN, Veeam backup, Disaster Recover

• Managing servers, network, storages, configuring HyperV cluster in Datacenter• Effectively system monitoring servers and network infrastructure, overseeing more than 1000 nodes• Provided comprehensive user and customer support for desktops and POS environments.• Collaborate with external support to resolve issues with network, servers, storage, and ERPs.• Provided oversight, control, and effective problem-solving for the ERP system programs, ensuring smooth operations.• Implementing security technology and monitoring• Implementing BAT group procedures in BH and CRO, ensuring compliance and efficient operations.• Oversaw correspondence with IT equipment and service vendors, gathering bids and delivering proposals.• Generating user-friendly reports and providing users training for enhanced understanding and utilization of IT systems.• Effectively manage projects and supervise IT-related tasks, including the implementation of new services, applications, and ISP solutions.• Proposing and implementing innovative IT technologies to optimize workflows in various departments.• Managed IT operations for BH and CRO, optimizing costs and resources.• Supervised and managed IT expenses for BH and CRO, guaranteeing effective allocation of resources.• Developed comprehensive plans and budgets for IT services, covering CAPEX and OPEX for BH and CRO in the BAT group.Technology and environment: HyperV, VM, Cluster, Storage, NetApp, Dell, Network, Cisco, Fortinet, HP, M365, Azure, Hybrid, Linux, Windows 10&11, WinSrv 2003-2016, Kaspersky, Bitlocker, Azure Information Protection, MS SQL DB, VPN, Veeam backup, FreeNAS backup, Disaster Recover, PDQ, PRTG, LanSweeper, BatchPatch, JIRA, ZOHO, fiscalization, POS

• Managing servers, network, storages, configuring HyperV cluster in Datacenter• Effectively system monitoring servers and network infrastructure, overseeing more than 1000 nodes• Provided comprehensive user and customer support for desktops and POS environments.• Collaborate with external support to resolve issues with network, servers, storage, and ERPs.• Provided oversight, control, and effective problem-solving for the ERP system programs, ensuring smooth operations.• Implementing security technology and monitoring• Implementing BAT group procedures in BH and CRO, ensuring compliance and efficient operations.• Oversaw correspondence with IT equipment and service vendors, gathering bids and delivering proposals.• Generating user-friendly reports and providing users training for enhanced understanding and utilization of IT systems.• Effectively manage projects and supervise IT-related tasks, including the implementation of new services, applications, and ISP solutions.• Proposing and implementing innovative IT technologies to optimize workflows in various departments.• Managed IT operations for BH and CRO, optimizing costs and resources.• Supervised and managed IT expenses for BH and CRO, guaranteeing effective allocation of resources.• Developed comprehensive plans and budgets for IT services, covering CAPEX and OPEX for BH and CRO in the BAT group.Technology and environment: HyperV, VM, Cluster, Storage, NetApp, Dell, Network, Cisco, Fortinet, HP, M365, Azure, Hybrid, Linux, Windows 10&11, WinSrv 2003-2016, Kaspersky, Bitlocker, Azure Information Protection, MS SQL DB, VPN, Veeam backup, FreeNAS backup, Disaster Recover, PDQ, PRTG, LanSweeper, BatchPatch, JIRA, ZOHO, fiscalization, POS

• Managed Microsoft Server 2003 Active Directory, DHCP, and ISA Server, ensuring seamless network functionality.• Supported email servers and resolved operating system errors across XP, Vista, and Win 7 platforms.• Utilized VMware for efficient resource allocation and optimized system performance.• Administered network components including VPN tunnels, SnapGear, and Cisco equipment for secure connectivity.• Developed reporting systems and gained a foundational knowledge of SQL Server for effective data analysis.Technology and environment: VMware, VM, Cluster, Storage, HP, Network, Cisco, NetGear, HP, Linux, Windows XP&7, WinSrv 2003-2012, Kaspersky, MS SQL DB, VPN, ISA, fiscalization, POS