With SeaSatCom it is real: In 15 years of experience, our IP expertise in all sectors of the maritime world, allows you to obtain a global solution with all the related services for a safe and better life at sea: Subscriptions - Monitoring - Satellite and Cellular internet - Television - Remote assistance… And we integrate latest and custom technologies so that the solution meets your needs. Survey, design, implementation and support are the key words. Peplink Maritime Certified and Intellian Service Center.

- Guides group technical direction and architecture in coordination with management.- Administers, maintains and troubleshoots corporate infrastructure including LAN/WAN, servers and telephone systems for the distributed global marine environment in compliance with Peplink, SeaTel, Intellian requirements.- Understanding of Peplink products and their key competitive advantages.- The knowledge to properly install and maintain Peplink products- Provide support to end user Customer Service as needed.- Consulting Odoo ERP demandings.

Customization: Providing all kind of customization like workflow, report design, wizard, views, website design.Implementations: Giving service to partners or directly customers who wants to implement Odoo.Support & Consultancy: Providing functional and technical support to customers and consultancy for business process mapping and analyse.Training's: Providing functional and technical training's of Odoo (Onsite and Online).Migration's: GAP analysing of the migration project, managing it and implementing the new version, including preparation of the UAT (testing) documentation. Error-Bug Problems: High level of incident management, proving solid solution with recommendations.Customer Service: Providing excellent service, over-coming future issues and always be on client side!

* Due to pick time of the year, preparing quotations for the best price for customers in regards their needs of tissue paper.* Preparing quotations for customers in accordance with their specific needs.* Redesigning calculations & formulas on Excel. Arranging new letter templates to send out.* Answering requests of international clients via email and by phone.

* Increased gross margin from €450k to €600k per month.* Taking the lead on Statement Of Work contract between Client and Xerox which never signed any agreement before.* Managing coordination of MBPO.* Following COPC standards.* Working close to IT for system testing needs and UAT’s.

* Organise new process control system to prevent certain cases from endangering the safety and transmit the information to the authorities, saving € 500k per year.* Lead of “Passolig”, “Aktif Nokta”, “Uye Isyeri” projects in terms of customer journey from A-Z processes, generating annually over € 1.3 million margin to bank.* Responsible of all Test Management. Defining, arranging and implying all UAT’s.

* Re-establish Inbound and Outbound Nokia operation .* Improve Key account management on a day to day business.* Reporting Development (KPI).

* Inspiring and motivating a team of 20 agents.* Conducted a performance measurement system focusing on CSAT improvement.* Optimized First Line Help Desk, overcome & improve 20.000 backlog tickets within 2 months.* 1-2-1 Meetings for new Testing needs and prepare reporting.