Emira Basic Email & Phone Number

Chicago, Illinois, United States

• Acquire and deepen the branch customer base through a variety of proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Participation in branch daily operations, ensuring they are completed in an efficient and accurate.

Skokie, Illinois, United States

• Assisted clients in the selection of products and services including service plans, wireless accessories, and cell phones.
• Demonstrated a deep and rich technical product knowledge on variety of electronic platforms and applications for enhanced business operations.
• Assisted with purchases and provided support to existing customer base with personalized customer service.
• Recognized by management for delivering effective product demonstrations and possessing a high level of product knowledge.
• Worked with retail sales customers to provide an excellent technology and communications purchasing experience.
• Created profitable customer relationships with personal and business accounts by ensuring an extraordinary customer experience.

Bachelor Of Science In Information Technology, Information Technology

Advanced Cybersecurity Certificate