Emir Hartato Email & Phone Number

Providing excellent customer experience for Planet’s customers

1. Serving as a product champion and trusted advisor for Planet's Customer Success Team to ensure customers are getting value in Planet's products;2. Provide excellent technical onboarding for new/existing customers;3. Work closely with Product Managers to resolve critical product issues faced by customers;4. Produce creative and timely solutions according.

Providing excellent customer experience for customers in South Korea region.

Remote

Providing excellent technical support of Planet’s products including its platform and services for Planet’s customers and partners.

Remote

Providing support for Planet users/costumers/partners.

Greater Jakarta Area, Indonesia

PetaBencana.id harnesses the power of social media to gather, sort, and display information about disaster in real-time. In this role, I was involved in the project management mainly to support various partners (local/international communities, government agencies, and universities) through research, training, socialization and utilization of.

Remote

A short-term contract that I did during summer break to localize Cadasta Platform UI and documentation from English to Indonesian.

Christchurch, Canterbury, NZ

In this role, I was working on spatial data management for Nature Heritage Fund (NHF) lands in New Zealand.

Indonesia

As a senior trainer in the Humanitarian OpenStreetMap Team (Team), I was responsible to organize OpenStreetMap (OSM), QGIS, and InaSAFE (QGIS plugin that creates impact scenario of a disaster) trainings for various partners (government, NGOs, and local communities) in six provinces in Indonesia. I was also responsible to develop a curriculum for Scenario.

Malawi

A short-term field mapping project in Malawi. As a Junior Coordinator, I was supporting my supervisor to socialize and train various community (government agencies, NGOs, and universities) on open data and community mapping. I was also responsible to lead the geospatial data collection in the field, especially in the two most flood prone districts of.

DKI Jakarta

A short-term project to assist Pusdalops BPBD DKI Jakarta (Jakarta Province Disaster Management Agency) to provide maps and spatial analysis to support Jakarta flood response. Flood maps: http://bpbd.jakarta.go.id/peta-banjirSupported by the Australia-Indonesia Facility for Disaster Reduction (AIFDR-DFAT) through the Humanitarian OpenStreetMap Team (HOT).

Jakarta

A short-term project that I did during my undergraduate thesis year to support Jakarta Mapping with BNPB (National Disaster Management Agency), BPBD DKI Jakarta (Jakarta Province Disaster Management Agency), GFDRR-World Bank, University of Indonesia, UNOCHA, and Humanitarian OpenStreetMap Team (HOT) for flood risk reduction.In this role, I was responsible.

Indonesia

A short-term pilot project during semester break. In this role I was supporting the community mapping pilot with the Australia-Indonesia Facility for Disaster Reduction (AIFDR) to collect exposure data in rural and urban area in Indonesia for InaSAFE. This pilot is also the beginning of OpenStreetMap (OSM) and the Humanitarian OpenStreetMap Team (HOT).

Jakarta

I was involved in an ethnographic study to identify a designated space for teenage communities in Greater Jakarta area.

Master'S Degree, Geographic Information Science, First-Class Honours

Bachelor Of Science, Geography