Account Manager
Current• First account manager of the client’s eCommerce business (Zoom.co.uk)• Creating new and enhancing existing processes to satisfy the eCommerce client’s requirements• Ensuring that larger eCommerce promotions, e.g., Zoom Day, Black Friday, are planned for and fulfilled successfully• Organised the stock customisation and deliveries for Zoom’s first Comic-Con appearance and assisted in the event’s preparation and strong launch• Managing the client’s largest bulk accounts (TJ Morris and Waitrose)• Primary contact for goods inwards and returns related queries and issues• Efficiently processing return-to-vendor and stock destruction requests to keep the client’s stock holdings lean and save on storage costs• Liaising with the client daily via email, phone, face-to-face meetings or conference calls• Developing new reports to improve the client’s visibility of operational performance and to grant access to data that is not accessible via standard system reports• Participated in the site migration and site closure projects• Establishing and implementing new processes to meet changing requirements due to the afore mentioned projects• Rewarded bonuses for contribution towards migration and closure projects and general excellence at work
