Technical Support And Customer Service Coordinator
Current• Responsible for solving technical and logistical issues for clients regarding 3D printers and laser cutters by providing consultations using engineering and technical expertise in the field of 3D printing, establishing communication with manufacturer’s technical support, and coordinating actions of both parties to resolve the problem.• Conducted a search for technical specialists in the client's region who could address issues at their facility or assemble a printer from components provided by the manufacturer such as Modix.• Tracked and coordinated the delivery of machines and spare parts to clients and/or to the repair workshop.• Provided technical support for owners of photopolymer and FDM printers, including gathering information about the issue, providing instructions, and manuals, and devising initial solutions to the problem before connecting engineers from the machine’s manufacturers such as Modix, Creatbot, Anycubic, Creality, Phrozen, Bambu, Prusa, QIDI, Rais 3D, Optimus, Intamsys, Sinterit, Anisoprint, and FLUX.• Handled order processing and invoicing, as well as maintained records of technical specialists for quicker and more convenient access to the company's database.• Prepared a guide for resolving the most common technical issues for the company's database .that is used by Top 3D customers.• As a result of the provided technical support, more than a dozen potential returns and negative reviews were prevented. Additionally, more than a dozen projects for assembling Modix printers, each valued at USD 12,000, were successfully completed.