Emi Williams Email & Phone Number

Anchorage, Alaska Area

Worked closely with senior leadership, management and committees to develop and redesign systems and processes to improve the overall effectiveness of the organization.• Analyzed work processes using improvement tools and methodologies and worked closely with management to identify and prioritize improvement opportunities.• Assisted with timely collection, analysis, and display of data for use in planning, implementation, and monitoring of improvement projects.• Ensured effective interpersonal communication within interdisciplinary teams and motivated teams to complete tasks and projects by predetermined deadlines.

Anchorage, Alaska

Produced and distributed time-sensitive location and crustal anomaly reference data, as well as End of Well reports, billing information, daily data Quality Assurance checks, and database management. Built and maintained customer relationships, primarily in AK and Rockies Districts.• Coordinated continuously with 24-hour real-time analysts and customers, ensuring information passed seamlessly and accurately.• Created structure, responsibilities, and processes for newly created position mandated by division expansion; subsequently developed into uniform global operations center standards.• Represented Survey Management in pre-drilling meetings in place of supervisor as needed, presenting relevant information and addressing management concerns.• Performed full-time responsibilities concurrently with 2-week company training, with no lapse or delay in customer communications.

Anchorage, Alaska

Maintained real-time communications with rig crews across North America, Norway, UK, and other locations. Created and maintained past and present datasets for 10-25 rigs simultaneously.• Ensured well and rig safety by maintaining error-free datasets and returning corrected data to appropriate parties, working with teams to resolve non-conforming results.• Managed real-time records and archives, in compliance with company regulations, ensuring accurate references for current and future projects.

Anchorage, Alaska

Maintained customer account information in digital databases. Performed daily cashier duties. Answered questions regarding utility policies, procedures, regulations, and tariffs.• Increased customer satisfaction by resolving billing issues and explaining rate structures and usage patterns.

Geomatics, Geospatial Engineering, 3.5

Broadcasting And Mass Communication, Communication Studies

Activities and Societies: SUNY Oswego Women's Varsity Hockey, SUNY Oswego Women's Rugby ClubGained an understanding of the mass media.