1. Server and System Management: Install, configure, maintain, and troubleshoot servers, operating systems (Windows, Linux, Unix), and virtual environments (VMware, Hyper-V). 2. Network Infrastructure and Security: Design, implement, and manage network infrastructure (routers, switches, firewalls) and ensure network security through firewalls, IDS, and VPNs. 3. Storage and Backup Solutions: Manage storage solutions (SAN, NAS, cloud) and implement robust backup and disaster recovery strategies. 4. Security Compliance and Incident Response: Enforce security protocols, develop incident response plans, and ensure compliance with industry standards (ISO, NIST). 5. System Upgrades and Technology Integration: Plan and execute system upgrades, patches, and technology integration projects with minimal disruption. 6. Monitoring and Performance Optimization: Use monitoring tools to track system performance, resolve bottlenecks, and ensure SLA requirements are met. 7. Advanced User Support and Training: Provide advanced technical support, troubleshoot complex issues, and deliver training programs on new systems and security practices. 8. Documentation and Reporting: Create and maintain detailed documentation of systems, processes, and provide regular reports to senior management on performance and incidents. 9. Collaboration and Strategy: Work with cross-functional teams, contribute to technology roadmap development, and manage vendor relationships to support organizational goals.

•Provide comprehensive maintenance and support to end users in support of the MRC Mid-Range Capability program office through troubleshooting issues related to AWS Aegis and Tomahawk weapons systems, ensuring optimal performance and reliability.•Deliver expert network support, including configuration and management of Cisco and Juniper switches and routers while offering virtualization support, leveraging VMWare to enhance system efficiency and scalability.•Develop and create detailed manuals and documentation on operational procedures and troubleshooting processes. Conduct repairs and replacements of hardware and technology, ensuring minimal downtime and sustained productivity.•Collaborate with team members to implement IT enhancements and projects, improving overall system functionality and user satisfaction. Communicate effectively with customers and end-users, providing clear reports and briefings to convey technical information and solutions.

• Image Deployment: • Deployed new images on both enterprise and tactical systems, resulting in a 20% reduction in system setup time. • Managed and maintained OS deployments across diverse platforms and hardware, achieving a 98% success rate in first-time deployments. • Proficient in PowerShell and Linux systems administration, streamlining system management processes.• SOP Development: • Developed and implemented SOPs for IT Specialists, reducing onboarding time by 15% and ensuring a standardized approach. • Conducted SOP training for staff, leading to a 100% adherence rate to established processes and best practices.• Entitlement Management and A365 Migration: • As an Entitlement Manager, provisioned accounts and managed entitlements with an accuracy rate of 99.5%. • Assisted in A365 migration, minimizing user access disruptions and maintaining productivity levels.• SharePoint Website Management: • Maintained the company’s SharePoint website, resulting in 99.9% uptime and improved data accessibility. • Regularly updated and managed content, fostering seamless collaboration among 500+ employees.• Security and Compliance: • Managed approved processes with 100% accuracy, ensuring equipment activation and deactivation without compliance breaches. • Expertly generated communication security key requests, achieving a 98% success rate in key verification and issuance. • Collaborated with cross-functional teams to implement controls, enhancing data confidentiality, integrity, and availability. • Conducted comprehensive training sessions for 200+ personnel, ensuring DoD and federal regulation compliance, averting potential fines of millions of dollars.

• Managed the team responsible for the oversight of maintenance and processing of personnel recordsincluding evaluations, payroll, transfers, leaves, disciplinary actions, and promotions.• Spearheaded PAI inspection as an integration initiative for the incoming personnel, ensuing oversightand enforcement of policies while improving the quality of transition for personnel.• Facilitated company-wide changes by adopting the correct regulatory guidance and procedures.