Jiwon Choi Email & Phone Number

Vancouver, British Columbia, Canada

• Efficiently processed policies to meet account manager’s requests.
• Compiled and generated relevant documents for clients, ensuring accuracy and completeness.
• Created Microsoft Word templates to optimize work efficiency and streamline processes.

• Conducted thorough underwriting assessments to ensure policy compliance with Intact's guidelines and proper coverage.
• Prepared and sent proposals to brokers, presenting binding conditions and diverse coverage options.
• Maintained positive broker relationships by promptly addressing status updates, correspondence, andinquiries.

• Managed and sorted incoming emails, directing to appropriate team members.
• Actively participated in Team Coordinator meetings, contributing to the efficient utilization of TIGER(our insurance application).
• Conducted thorough reviews of manuals and underwriting guidelines for quote submissions.
• Proactively communicated with brokers to address missing information and offer competitive quotes.

• Utilized Peoplesoft for precise payroll calculations (overtime, deductions, bonuses, etc.).
• Managed payroll for over 100 standard and independent contractors, ensuring timely payments andprocessed roughly 50 weekly expense invoices for prompt reimbursements.
• Oversaw the smooth onboarding process for new contractors, including handling online paperwork andconducting orientations.

• Placed 19 highly qualified candidates, generating an estimated $3000 weekly commission.
• Cultivated a network of 80 diverse, potential candidates, fostering lasting relationships to meet futuretalent requirements.
• Conducted thorough phone screenings of over 150 candidates to ensure client standards were met.
• Facilitated approximately 40 interview schedules for recruiting partners, providing valuable insights andevaluations.

• Handled approximately 20 calls a day answering client’s inquires regarding their claim
• Set up new claims via ContactClaims or filling out the First Notice of Loss sheet
• Discussed client’s coverage and liability based on the client’s policy and cause of accident
• Referred customers to proper departments for further investigations
• Set up rental assignments at Enterprise and Discount to ensure our clients had a vehicle during repairs

Calgary, Canada Area

• Determined applicant requirements by studying job description and job qualifications
• Added over 80 candidate to the internal database to increase candidate pool
• Screened over 150 candidates via phone to ensure perfect fit to meet client’s standards
• Scheduled approximately 40 interviews for recruiting partners and assisted in those interviews

• Successfully meeting company standards of maintaining over $100 dollars per hour
• Given responsibility of training new staff to ensure positive customer assistance
• Use of Excel to keep record of traffic, daily sales, dollars per hour, and individual sale targets
• Handled cash management and was responsible for the opening and closing of the store

Calgary, Canada Area

• Provided a strong customer service by offering suggestions appropriate to budget through extensive product knowledge and effective listening skills
• Regularly exceeded sale goals for the company by $500 to $1000 monthly
• Assisted in maintaining a clean workplace by dusting, vacuuming, and doing other cleaning task

Calgary, Canada Area

Managing international relations and overall customer experience of volunteer programs offered Regularly analyzing Salesforce and EXPA data, identify bottlenecks and direct team member to appropriate solutions

Calgary, Canada Area

Interviewed potential candidates for internship positions in Calgary, and contributed with the shortlist to send to the HR department of the partnering companyPlanned numerous social events for the new interns who arrived in Calgary and the members of the AIESEC organization Found accommodations, and assisted the interns with their legal documents upon.

Calgary, Canada Area

Developed professional skills by making cold calls to introduce our internship program, and have been to meetings with professional employers Have improved in public speaking skills by participating in seminars and conferences Prospected companies in Calgary prior to cold calls, and recorded the result of the call in Google Documents to ensure accuracy of.