Installation and service of electromechanical self-service ATMs and self-checkout systems within the Hampton Roads region. Perform routine maintenance, repair and complete system overhauls. Perform hardware and software installation and upgrades in accordance with standard practices and approved procedures. Manage entire repair process including logistics and local stocks of critical repair components to minimize down time. Proper fault diagnosis as well as repair of modules, assemblies and components to meet or exceed established performance specifications and standards. Proper diagnosis of network faults and traffic load, equipment configuration, security. and remote system access to facilitate monitoring by third parties for remote configuration and or status reporting.

Founder and co-owner of business providing comprehensive data and communications services including installation, configuration, upgrade and repair of server/workstations, retail kiosks, POS systems, telephone, PBX, VoIP systems, wired and wireless network infrastructure. Conduct site surveys, troubleshoot and repair communications and network failures. Perform CPE premise and edge equipment installation, upgrade and integration. Services performed for corporate, retail and residential clients. Experienced in multiple retail environments and all levels of residential and small business services.

Independent field service technician providing full-service repair and installation of analog and digital telephony. Installed, maintained and repaired network facilities and associated equipment from the LEC Demarcation point to CPE. Broadband initialization, installation and configuration. Provided customer premises wiring and installation services to meet desired needs of the customer data and voice service needs.

Responsibilities included all aspects of day-to-day hotel infrastructure maintenance and coordination with outside contractors. Supervised maintenance staff and contractors during renovation of 103 room hotel. Performed hotel main power distribution repair and documentation as well as in-house FTG head-end and distribution system repair and alignment. Designed and implemented in-room Internet access system.