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Eric Lyman is a Program Manager at Gametime United at Gametime. He possess expertise in customer service, problem solving, leadership, time management, event planning and 17 more skills.
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Program ManagerGametime Jul 2022 - PresentSan Francisco, Ca, Us -
Senior Quality Assurance ManagerGametime Oct 2020 - Jul 2022San Francisco, Ca, UsInvolvement in every stage of feature development from concept and design through implementation, testing and release.Strategic analysis of testing, engineering and product development procedures. Oversee implementation of proposed improvements and best practice methods.Maintain communication channels between cross-functional development teams, technical and non-technical departments and company-wide comms and ensure consistent updates, accurate reporting and maximum visibility to relevant roles.Implement, monitor and maintain analytics and error logging to provide insight into systems health, user behavior, and release management.
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Quality Assurance EngineerGametime Jul 2016 - Oct 2020San Francisco, Ca, UsExecute thorough deployment and functional testing of the Gametime iOS, Android and web apps.Collaborate closely with product, design, and engineering teams to ensure optimal app function, performance and visual appeal.Provide clear and detailed documentation of identified issues and investigate further if necessary.Perform required testing tasks accurately and efficiently to maintain our aggressive release schedule and minimize production issues.Manage our off-site QA team; including scheduling, invoicing hours, and weekly calls to discuss team performance & priorities.
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Ticket Operations AssociateGametime Aug 2015 - Jul 2016San Francisco, Ca, UsHandled hundreds of transactions weekly that required manual completion.Oversaw sellers communications and update orders accordingly.Provided excellent customer service via phone and email support.Generated weekly performance reports and strategized for the upcoming week based on findings.
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On-Site Event CoordinatorUc Davis Campus Recreation And Unions Sep 2014 - Jun 2015Davis, Ca, UsWorked closely with on and off campus clients in the coordination of their event details. Managed up to ten student staff before, during, and after events. Provided customer service to clients and attendees in the two largest venues on campus.Managed capacity and coordinate crowd control, security, ticketing, parking and catering with client.Emailed post-event reports to event supervisors daily. -
Event Technician, Lead Event TechnicianUc Davis Campus Recreation And Unions Aug 2011 - Sep 2014Davis, Ca, UsProvided customer service to clients and attendees in the two largest venues on campus. Responsibilities consisted of audio & visual set-ups, crowd control, and other production needs. Required skills included cooperation, teamwork, adaptability, flexibility, and ingenuity. Promoted to Lead Event Technician position in Sept. 2012.Added responsibilities included interviewing and training new employees, attending biweekly lead meetings with supervisors, leading student staff by example and taking responsibility for any problems on shift.
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Advanced Sales RepresentativeVector Marketing May 2010 - Sep 2010Olean, Ny, UsEntry-level sales and marketing position — responsible for over $2,000 in sales for the summer.Provided customer service for customers, in-home and over the phone.Communicated in a team-based atmosphere.Responsibilities included cold calling, qualifying leads, and in-home sales appointments.
Eric Lyman Skills
Eric Lyman Education Details
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University Of California, DavisManagerial Economics
Frequently Asked Questions about Eric Lyman
What company does Eric Lyman work for?
Eric Lyman works for Gametime
What is Eric Lyman's role at the current company?
Eric Lyman's current role is Program Manager at Gametime United.
What is Eric Lyman's email address?
Eric Lyman's email address is el****@****time.co
What is Eric Lyman's direct phone number?
Eric Lyman's direct phone number is +192532*****
What schools did Eric Lyman attend?
Eric Lyman attended University Of California, Davis.
What are some of Eric Lyman's interests?
Eric Lyman has interest in Science And Technology, Social Services, Environment, Arts And Culture.
What skills is Eric Lyman known for?
Eric Lyman has skills like Customer Service, Problem Solving, Leadership, Time Management, Event Planning, Team Management, Microsoft Office, Friendly Personality, Sales, Music, Sports, Microsoft Excel.
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