Emilija Kutlača Email & Phone Number

- Managing and responding to data breaches, ensuring strict adherence to GDPR and Ofcom regulations- Conduction of audits- Handling data protection tickets on Jira- Collaborating across departments to maintain regulatory compliance and mitigate risks- Monitoring and improving compliance processes

Belgrade, Serbia

- Focus on ensuring seamless ISP installations- Proficient in communication with engineers, meticulous monitoring of booked installations, and consistent customer interaction- Handling escalations, providing daily updates, and collaborating closely with diverse teams- Proactively monitoring raised tickets, ensuring timely resolutions by liaising with relevant teams- Delivering exceptional customer experiences in the dynamic ISP environment

Belgrade, Serbia

- Focus on delivering exceptional customer service- Proficient in multi-channel communication—email, chat, and phone—ensuring seamless interactions- Booking installations for repair jobs and handling escalations to guarantee customer satisfaction- Collaborating closely with NOC and System Support teams, actively monitoring outages and individual service losses- Chasing relevant teams for updates, ensuring prompt issue resolution, and maintaining a high standard of customer care- Fostering positive customer experiences through effective communication and technical problem-solving- Proficient in technical issue resolution, demonstrating a solid understanding of troubleshooting methods to provide effective and timely solutions

Belgrade, Serbia

- Empathetic communication with customers through emails, chat, and phone- Addressing billing queries with understanding and managing escalations to ensure customer satisfaction- Monitoring auto-compensation processes diligently, ensuring accuracy and efficiency- Resolving customer inquiries regarding invoices with precision and professionalism- Fostering positive customer relationships and contributing to the seamless operation of billing services