Emmanuel A. Email & Phone Number

Toronto, Ontario, Canada

Edmonton, Alberta, Canada

- Actively participated in specialized software training sessions, contributing to a strengthened support framework for business applications and fostering an environment of technical excellence.- Enhanced team efficiency through system optimization, eliminating outdated ticket backlogs to improve dashboard clarity and set the stage for a seamless platform migration.- Efficiently managed and resolved support tickets for business users.

- Working on data analytics projects for spam verification, COVID-19 heat maps and influencing factors, & optimized advertising strategy for the pandemic business.- Reviewing data sets on Kaggle, while continuously improving AI, ML and data analytics knowledge on IBM, Coursera and Udemy.

Lagos, Nigeria

- Pioneered a series of business process optimization initiatives, significantly enhancing operational efficiency.- Directed the design and execution of critical process implementation milestones, ensuring timely and effective adoption.- Developed a comprehensive inventory management model to refine packaging and deployment precision.- Spearheaded data integrity analysis for the documentation of market layout and power distribution lines within a groundbreaking micro-utility grid… Show more - Pioneered a series of business process optimization initiatives, significantly enhancing operational efficiency.- Directed the design and execution of critical process implementation milestones, ensuring timely and effective adoption.- Developed a comprehensive inventory management model to refine packaging and deployment precision.- Spearheaded data integrity analysis for the documentation of market layout and power distribution lines within a groundbreaking micro-utility grid project. Show less

Head Office, Lagos, Nigeria

- Applied advanced analytics to reengineer recruitment data into strategic insights, catalyzing targeted talent attraction campaigns. These efforts significantly reduced recruitment expenses and raised the quality of our candidate pool.- Initiated and led an ambassador scheme leveraging graduate networks, which amplified our brand presence and improved cultural alignment.- Designed and implemented sophisticated Computer-Based Tests for recruitment drives, optimizing the evaluation… Show more - Applied advanced analytics to reengineer recruitment data into strategic insights, catalyzing targeted talent attraction campaigns. These efforts significantly reduced recruitment expenses and raised the quality of our candidate pool.- Initiated and led an ambassador scheme leveraging graduate networks, which amplified our brand presence and improved cultural alignment.- Designed and implemented sophisticated Computer-Based Tests for recruitment drives, optimizing the evaluation process and elevating the candidate journey. Show less

Lekki, Lagos, Nigeria

- Enhanced incident resolution efficiency by creating in-depth SQL documentation and troubleshooting guides, significantly aiding field engineers and clients.- Improved client onboarding by developing thorough FAQ documents, facilitating seamless adaptation to system updates and upgrades.- Boosted client retention by providing robust backend support, including access control and incident/error resolution for specialized software solutions

Festac Town Branch, Lagos, Nigeria

In my role as an undergraduate intern on the Branch Customer Experience team, I: - Worked to improve the documentation policies of the Festac Town branch.- Revamped the records room holding over 1500 customer records for easy access and reporting.- Attended to about 100 walk-in customers on issues ranging from dispense errors, pin/card change, account opening, balance updates, and other financial transactions.

Graduate Certificate (Mbet), Business And Entrepreneurship, Honors Graduate

Completed courses in Leadership and Management, Financial and Managerial accounting and Operations and Supply Chain Management.

Master Of Engineering, Electrical And Computer Engineering, Honors Graduate (Gpa: 3.84/4.0)

Completed courses in Data and Knowledge modeling and analysis, Advanced Digital Communications, Software development methods and tools.

Bachelor’S Degree, Electrical And Electronics Engineering, First Class Honours (Gpa: 4.7 / 5.0)

Activities and Societies: Student Leadership (Departmental, Collegiate and University-wide), College Week Planning Committee (Corporate.