- Actively participated in specialized software training sessions, contributing to a strengthened support framework for business applications and fostering an environment of technical excellence.- Enhanced team efficiency through system optimization, eliminating outdated ticket backlogs to improve dashboard clarity and set the stage for a seamless platform migration.- Efficiently managed and resolved support tickets for business users.

- Working on data analytics projects for spam verification, COVID-19 heat maps and influencing factors, & optimized advertising strategy for the pandemic business.- Reviewing data sets on Kaggle, while continuously improving AI, ML and data analytics knowledge on IBM, Coursera and Udemy.

- Pioneered a series of business process optimization initiatives, significantly enhancing operational efficiency.- Directed the design and execution of critical process implementation milestones, ensuring timely and effective adoption.- Developed a comprehensive inventory management model to refine packaging and deployment precision.- Spearheaded data integrity analysis for the documentation of market layout and power distribution lines within a groundbreaking micro-utility grid… Show more - Pioneered a series of business process optimization initiatives, significantly enhancing operational efficiency.- Directed the design and execution of critical process implementation milestones, ensuring timely and effective adoption.- Developed a comprehensive inventory management model to refine packaging and deployment precision.- Spearheaded data integrity analysis for the documentation of market layout and power distribution lines within a groundbreaking micro-utility grid project. Show less

- Applied advanced analytics to reengineer recruitment data into strategic insights, catalyzing targeted talent attraction campaigns. These efforts significantly reduced recruitment expenses and raised the quality of our candidate pool.- Initiated and led an ambassador scheme leveraging graduate networks, which amplified our brand presence and improved cultural alignment.- Designed and implemented sophisticated Computer-Based Tests for recruitment drives, optimizing the evaluation… Show more - Applied advanced analytics to reengineer recruitment data into strategic insights, catalyzing targeted talent attraction campaigns. These efforts significantly reduced recruitment expenses and raised the quality of our candidate pool.- Initiated and led an ambassador scheme leveraging graduate networks, which amplified our brand presence and improved cultural alignment.- Designed and implemented sophisticated Computer-Based Tests for recruitment drives, optimizing the evaluation process and elevating the candidate journey. Show less

- Enhanced incident resolution efficiency by creating in-depth SQL documentation and troubleshooting guides, significantly aiding field engineers and clients.- Improved client onboarding by developing thorough FAQ documents, facilitating seamless adaptation to system updates and upgrades.- Boosted client retention by providing robust backend support, including access control and incident/error resolution for specialized software solutions

In my role as an undergraduate intern on the Branch Customer Experience team, I: - Worked to improve the documentation policies of the Festac Town branch.- Revamped the records room holding over 1500 customer records for easy access and reporting.- Attended to about 100 walk-in customers on issues ranging from dispense errors, pin/card change, account opening, balance updates, and other financial transactions.