Emma Aherne Email & Phone Number

Frimley, Wexham And Ascot

London, England, United Kingdom

Supporting Director of Modelling, Operational Data and Reporting

London, England, United Kingdom

• Working with 2 regions, leading relationships with regional teams and system teams to mobilise and operationalise the Independent Sector (Private Patient beds) capacity effectively. This involved problem-solving and dealing with issues that arise, e.g. with PPE, workforce• Liaising with colleagues in the Independent Sector and brokering conversations between said colleagues and relevant NHS colleagues to maximise mobilisation of capacity• Handling data returns, including inputting in the design of new/edited data sources• Facilitating and implementing best practice – both informally (i.e. in calls with regions) and formally (via good practice communications, webinars, etc.)• Supporting development of the national policy for utilisation• Preparing regular reports to RDs and TOTO (amongst other audiences)• Working closely with colleagues in finance, contracting, analytics and other COVID cells to understand and unblock issues.

London, England, United Kingdom

• A wide range of activities required to support Chief Commercial Officer and her office during the COVID-19 pandemic• Critical support to facilitate PPE suppliers offers• Carrying out first stage technical specification/quality assurance (certifications for PPE/CE marked goods) and initial supplier vetting prior to passing to the technical assurance team for approval• Liaising with the national buying, supply chain and logistic team• Working closing with the VIP PPE team and other external stakeholders• Ensuring VIP offers and donations are processed with importance and speed• Daily report on actions and risks for Chief Commercial Officer • Trouble shooter to find solutions at pace to present to senior stakeholders. With the ability to navigate around the organisation to ensure the issue is satisfactory resolved• Identifying and securing critical PPE stock for Trusts who are in immediate needs, closely working with Trusts procurement teams• Liaising with suppliers to ensure the stages of processing opportunities/offers to the closing team are seamless• First point of call for PPE offer complaints and appeals• Working within the COVID-19 supply cell to devise implement and monitor progress• Coordinating and streamlining activity across the programme – PPE/CCO Private Office• Developing processes to capture assurance and reporting mechanisms across the PPE cell• Co-ordinating support to resolve issues by fixing the root cause across the PPE cell• Writing new procedures in relation to the management of C19• Developing and implementing SOP’s within the cell – team administration/mailbox creations/shared area record management/PPE process within Emily’s private office• Responsible for picking up and/or identifying issues and gaps across the PPE cell – supporting TIGER team• Identify key contacts to help resolve process/operational issues• Collation and Distribution of COVID SITREPS.

South Region

An experienced and highly motivated Project Manager working at NHS England and NHS Improvement. Driving change and providing support to NHS Trusts in the South. I work closely with Overseas Teams and Private Patients Teams to streamline process's inline with our best practice guidance. I achieve significant results, areas of improvement include patient identification and cost recovery.

Frimley, Ascot And Wexham

• Responsible for verbal and written complaints across Frimley Health.• Manage and assist Frimley Health freedom of information requests.• Responsible for informing patients of current Department of Health regulations.• Responsible for supporting frontline staff and providing specialised guidance in the identification of overseas patients, interpreting the national guidance, policies and procedures to make the decision on eligibility for NHS care. Recently implemented up front charging by introducing a deposit payment system and card machines in key areas of all hospitals.• Provide specialist expertise to resolve queries and deal with intelligence gathered by various agencies e.g. Borders & Immigration, Home Office, Benefits office, Embassies and Counter Fraud specialists.• Responsible for ensuring interviews are undertaken will all patients to ensure eligibility for NHS care. Assist overseas business managers in interviewing patients who may be ineligible using the Department of Health guidelines ensuring the correct evidence is received from the patient. Advanced communication and negotiating skills are required in situations that may become aggressive or extremely distressing when a patient is told they will have to pay for their healthcare (barriers to understanding occur regularly when an overseas visitor is unable to speak or read English).• Manage patient repatriations to and from the UK, liaising with insurance companies, airlines, next of kin, mortuaries and funeral parlours for Frimley Health sites.• Assist and manage the upload of patients EHIC details on the DOH portal ensuring the NHS is reimbursed cost and the Trust receives its financial incentive by doing so.• Act as a resource on legislation and best practice regarding Overseas Visitors and entitlement.• Take the lead on complex cases where patients who are not eligible for any of the payment options need additional support and advice.