Emma Anders Email & Phone Number

United Kingdom

• Responsible for co-ordinating, owning and delivering a new and innovative way for crew to feedback into the various departments across the business and to encourage 360 feedback between crew and business areas.
• Communicating ongoing progress in day-to-day operations allowing the delivery of a better service for our customers and an improved way of working.
• Engaging with stakeholders/sponsor cross departmentally, building a rapport, understanding business requirements and communicating progress updates on the project.
• Brush testing & trialling a proof of concept within the onboard form, for cabin crew to provide insights to business areas. Managing the data received, delivering to stakeholder, ensuring feedback given and.
• Successfully managing priorities across multiple work streams, by recording progress and marking milestones.
• Managing and organising workshops cross departmentally.

• Maintaining the highest standard of safety at all times.
• Completing relevant safety and security checks on board the aircraft.
• Greeting and directing passengers to their seats.
• Demonstrating emergency and equipment and procedures.
• Dealing with all passenger requests and complaints tactfully and promptly.
• Maintaining high hygiene standards on board and in the galley.

Manchester, United Kingdom

• Serving food and drinks including a range of in-flight refreshments.
• Delivering high standards of customer service.
• Maintaining hygiene standards in the kitchen galley.
• Greeting and directing passengers to their seats.
• Selling duty-free goods, foreign currency and achieving sales and promotion targets.
• Ensuring passengers were comfortable and dealing tactfully with passenger requests and complaints.