Emma Archer Email and Phone Number
Emma Archer work email
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Emma Archer personal email
Passions: conversational AI, bots, constant experimentation, and all things data!Success-driven technology leader with over 15 years' experience delivering innovative AI centric solutions.• Passionate advocate for customer experience, usability, simplicity and performance• Proven depth of experience in leading, hiring, mentoring, and growing individuals and teams • Phenomenal execution from ideation through delivery
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Senior Director, Product ManagementExpedia Group Jul 2021 - PresentSeattle, Wa, Us
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Principal Gpm - Power Virtual AgentsMicrosoft Oct 2018 - PresentRedmond, Washington, UsPower Virtual Agents (PVA) is Microsoft’s groundbreaking conversational AI service which empowers everyday users to easily build chatbots without the need for code or AI expertise. It launched in Nov’ 2019 and is now widely used and embedded in Microsoft Teams making it available to 150M+ users.Responsible for the core bot building / authoring experience, working closely with user research, design, and engineering peers to deliver optimal customer experiences. The authoring canvas is a core product differentiator in the market.Responsible for shaping product vision, strategy, compete analysis, go-to-market, roadmap planning and driving execution. -
Principal Lead Pm - Support EngineeringMicrosoft Aug 2017 - Sep 2018Redmond, Washington, UsResponsible for one of the largest customer support bots in the world, answering over 36 million customer queries per annum for Xbox, Windows, and Office. Successfully lifted the problem resolution rate (PRR) by 239% in FY18 from 8% to 29% for top intents. Used NLP to present the most pertinent content solutions and where available leveraged actions to fix the customers issue directly e.g., change battery settings. Ran 60+ experiments (A/B testing) in a 6-month period, promoting features with demonstrated success.
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Principal Product Manager - Azure Data Group, Cloud & EnterpriseMicrosoft Apr 2013 - Jul 2017Redmond, Washington, UsDelivering key customer insights for data cloud service teams to drive customer acquisition, engagement, retention and monetization success.
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Principal ConsultantCascade Technical Services Llc Jul 2007 - Mar 2013Sample of representative projects:Expeditors International of Washington, IncLeading the design, development, and implementation of a suite of java based web services for Expeditors International for consumption by Tradeflow® (an integrated suite of collaborative supply chain applications). The web services consolidated trade content from more than 100 countries and included proprietary rules and algorithms to ensure compliance with government regulations.Seattle Federal Home Loan BankLed the design and development of a Community Investment Application for FHLB which manages the distribution of funds for the development of low income housing. A .Net solution that leverages SharePoint, Active Directory, InfoPath, aspx pages for grant applications and management, and web services for the application scoring and financial engines. -
Senior Pm - Windows Enterprise Management DivisionMicrosoft May 2005 - Jul 2007Redmond, Washington, UsReporting feature PM for Microsoft System Center Service Manager (SCSM) responsible for persona definition and specifications which included scenarios, requirements, functional design, measures/KPIs definition, and dimensional analysis for SCSM’s OLAP schema.
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Senior Pm - Windows Global PlatformMicrosoft Aug 2000 - Apr 2005Redmond, Washington, UsDelivered specifications and threat models for additions to the NLS (National Language Support) APIs as part of Vista Beta 1 (e.g., GetDurationFormat API and FindString API), as well as specifications for additional calendar support (including the Persian Calendar and Um-Al Qura Calendar) as part of Vista Beta 2.Led a team of PMs responsible for a number of localization tools (including: LocStudio – a software localization tool; ProjectSpex – a contractual management tool; and JetStream – a secure file transfer tool). Successfully delivered multiple versions of each product over a two year period.
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Siebel Systems Lead Analyst, Lead Pm - Ops ItMicrosoft Apr 1999 - Jul 2000Redmond, Washington, Us
Emma Archer Skills
Emma Archer Education Details
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Uw Foster School Of BusinessExecutive Master Of Business Administration (Emba) -
The Open UniversityComputer Science
Frequently Asked Questions about Emma Archer
What company does Emma Archer work for?
Emma Archer works for Expedia Group
What is Emma Archer's role at the current company?
Emma Archer's current role is Senior Director, Product Management at Expedia Group.
What is Emma Archer's email address?
Emma Archer's email address is la****@****oup.com
What schools did Emma Archer attend?
Emma Archer attended Uw Foster School Of Business, The Open University.
What skills is Emma Archer known for?
Emma Archer has skills like Business Intelligence, Program Management, Itil, Project Management, Agile Project Management, Cloud Computing, Enterprise Software, Release Management, Scrum, Product Management, Quality Assurance, Strategy.
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