Emma B. Email & Phone Number

England, United Kingdom

Colgate

Colgate

Dealing with multiple projects concurrently, I am the principle point of contact for all enquiries. I manage the delivery of these projects, assessing timescales and co-ordinating completion within budget, time and scope.

Colgate

Key responsibilities included: • Providing exemplary customer service• Processing orders in a timely manner• Proactively chasing order progression and escalating where necessary• Developing new processes to ensure effective order completion• Liaising with internal and external departments• Providing usability feedback to developers of the new computer system

Guildford, United Kingdom

Principal administration contact for Guildford court files: • Monitoring the timeliness of file submissions and the appropriate entry of criminal charges onto the Police computer system• Producing court lists for all areas• Responsible for completing complicated cases• Supervising Teams to achieve Service Level Agreements• Providing monthly reports and statistics to the Office Manager• Testing the new data system for the IT implementation team, providing user feedback and ideas for functionality improvements• Responsible for junior and new staff training

Guildford, United Kingdom

Managing the day to day workload of Witness Care, I led the team, developing effective working relationships with other agencies, working with multiple organisations to meet tight deadlines and ensuring the smooth progression of cases.Key responsibilities include: • Supervising a team of 7• Managing workflow• Meeting with the Crown Prosecution Service and court representative to discuss issues and find solutions to achieve case progression• Interrogating the computer system, collating data and presenting this to other departments• Completing peer reviews

Guildford, United Kingdom

Maintained accurate databases, collected and analysed relevant management information and built case files.

• Assisting with internal audits, cross referencing audit reports with personal records and compiling statistical sales data for management reports• Organising bookings and processing payment details• Communicating with customers and liaising with suppliers• Processing refunds

• Complaint handling• Processing subscription payments