Interm Operations Manager Self employed 6 month contract Sussex BeaconService Operations Manager​ Jun 2023 – PresentSpearhead the management of daily operations for a leading healthcare service, resulting in optimised service delivery and an improved patient care experience. Formulate and execute resource allocation strategies that significantly enhances the efficiency of patient care and support services, leading to better resource utilisation.▪ Foster a collaborative and cohesive team environment, which results in elevated staff performance levels and increased patient satisfaction scores.▪ Initiate and oversee operational process enhancements, contributing to a marked increase in overall efficiency and effectiveness across the organization.▪ Conduct regular assessments to uphold service quality and ensure strict compliance with regulatory standards, maintaining consistently high service standards.

Self employed

Apr 2020 - April 2022Director of Care - Partridge House/ Sycamore Court (Registered Manager)Sycamore Court/ Turn Around Registered Manager ● Director of Care accountability for the service delivery of 250 workers working within two nursing homes, recognised for taking services from “adequate” to “good”● Due to successes in previous inspections, personally invited by Brighton and Hove Commissioning team to support and coach other managers to turn around inadequate CQC ratings ● Managed and developed employees to promote a strength-based culture, achieved department objectives by managing staff; planned and evaluated department activities● Implemented processes and procedures to lead on the transformation of service improvement to deliver outstanding support to residents ● Promoted compliance to all statutory social care requirements, such as the Care Act and safeguarding procedures● Achieved financial objectives by monitoring annual budget, scheduled expenditures, analysed variances, and initiated corrective actions● Ensured they best possible delivery of the service by formulating relationships and partnerships with internal and external stakeholders to identify and address opportunities● End to end management of the entire CQC audit process across the service, identified any areas of non-compliance and form action plans to resolve issues● Managed numerous transformation projects, monitored all project deliverables including timing, scope and budgets to mitigate any risks● Applied commercial thinking to generate revenue and secure new business

● Member of the senior leadership team with accountability for the service delivery of 250 workers working within three nursing homes, recognised for taking services from “adequate” to “good”● Due to successes in previous inspections, personally invited by Brighton and Hove Commissioning team to support and coach other managers to turn around inadequate CQC ratings ● Managed and developed employees to promote a strength-based culture, achieved department objectives by managing staff; planned and evaluated department activities● Implemented processes and procedures to lead on the transformation of service improvement to deliver outstanding support to residents ● Promoted compliance to all statutory social care requirements, such as the Care Act and safeguarding procedures● Achieved financial objectives by monitoring annual budget, scheduled expenditures, analysed variances, and initiated corrective actions● Ensured they best possible delivery of the service by formulating relationships and partnerships with internal and external stakeholders to identify and address opportunities● End to end management of the entire CQC audit process across the service, identified any areas of non-compliance and form action plans to resolve issues● Managed numerous transformation projects, monitored all project deliverables including timing, scope and budgets to mitigate any risks● Applied commercial thinking to generate revenue and secure new business