Program Coordinator
Current• Driving a smooth software migration by collaborating with 6 regional department heads across 19 offices, assisting in facilitating the shift from BenefitPoint to Applied Epic for 400+ employees.• Investigated and analyzed 175+ pages of enterprise operating procedures to fuel key conversations among leaders, which led to efficient Applied Epic workflows tailored for each region’s unique needs.• Mastered the Applied Epic system and became a go-to Power User, training 30+ employees.• Streamlined processes across the Great Lakes Region by conducting 60+ interviews and writing 30+ SOP documents. • Managed the creation of 20+ job aid videos as companions to regional SOP documents; scripting/storyboarding, editing, coordinating personnel and timeline, file storage, and distribution. • Training 6+ entry-level employees, developing a written handbook to ensure a streamlined onboarding process, and decreasing the time taken to get up to speed on job functions. • Led a full-year email campaign, expanding it from one office to the entire Great Lakes Region. Managed timelines, held 8 team members from 5 different offices accountable, and ensured quality.• Managed the proposal response process for a $330K+ revenue prospect, coordinating efforts to deliver a comprehensive proposal.• Preparing and delivering 50+ Open Enrollment Presentations virtually and in-person.
