Emma Baker Cefa, Cemap Email & Phone Number

Nationwide

West Midlands

Support Bank Manager in a very busy large town centre branch with the day to day delivery of branch deliverables including Excellent customer service, staff planning on a branch and local basis, coaching and development of staff to help customer achieve their financial goals through the products they hold. Training sessions written on a local basis to up skill whole branch. Ensure smooth running of branch in Branch Managers absence.

Provide coaching and development of advisers trough observations, training and support to achieve and exceed individual targets which are aligned to branch targets.

Provide advice and recommendation from the Scottish Widows product range.

Birmingham, United Kingdom

Remote managed up to 15 Financial Advisors across a busy Birmingham City Center group, responsible for, sales delivery, recruitment and training and day to day risk adherence.

Uk

* Assisted the Regional Bancassurance Manager with delivering the sales plan for Central Region.* Developed under-performers through coaching and training interventions.* Key trainer in delivering the LTSB/HBoS Bancassurance training courses nationwide to all Bancassurance populations.

Birmingham, United Kingdom

* Delivered a number of sales courses nationwide to both regulated and non regulated retail populations.* Designed, wrote and implemented a number of new courses for the non regulated sales force.* Involved in the initial design of Mortgage and Bancassurance integration training* Collated weekly feedback from stakeholders on the effectivness of training courses.

Mumbai, India

* Coach and develop sales and customer service skills of telephony agents.* Work with Senior Team managers to ensure sales plan is achieved through development one to ones and observations of Team Leaders.