Emma Baldwin

Emma Baldwin Email and Phone Number

Assistant Duty Manager @ Willows Activity Farm
st albans, hertfordshire, united kingdom
Emma Baldwin's Location
Luton, England, United Kingdom, United Kingdom
About Emma Baldwin

After leaving the customer service industry to break into Biomedical Science, I found job satisfaction and career progression in an unexpected place.I came back to a customer-focused role unexpectedly and found that my degree and additional life experience had equipped me with transferrable skills; and now I use them to try to make sure that when they come to Willows, they have a joyful and memorable day.I have several years experience in positions of people management, training and improving customer service in different environments. I was promoted after my first year at Willows into an encouraging and inspirational management team and since then I have used skills gathered whilst working in laboratories- where processes and health and safety are paramount- to create and instil new policies in the workplace.We are currently hiring for Seasonal Farm Park General Assistants; a Duty Manager (full-time); and a Duty Manager (part-time) to join the team. Visit our website to learn more and apply: https://www.willowsactivityfarm.com/current-vacancies/

Emma Baldwin's Current Company Details
Willows Activity Farm

Willows Activity Farm

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Assistant Duty Manager
st albans, hertfordshire, united kingdom
Employees:
31
Emma Baldwin Work Experience Details
  • Willows Activity Farm
    Assistant Duty Manager
    Willows Activity Farm Apr 2024 - Present
    London Colney, England, United Kingdom
    -Investigating training deficits and providing training to minimise lack of understanding of job roles and health and safety in all areas of work. -Creating training manuals, training aids and educational documentation to accompany training and increase awareness and understanding. -Introducing new initiatives and resources in line with company morals and values, to help colleagues feel valued. -Overseeing the cleaning team, including ordering and implementing procedures to reduce wastage and improve stock control.
  • Willows Activity Farm
    Farm Park Supervisor
    Willows Activity Farm Sep 2022 - Apr 2024
    London Colney, England, United Kingdom
    Overseeing day-to-day activities on the farm park with a goal to provide an excellent customer experience.-Overseeing operational improvements/adjustments; and maintaining farm standards and safety. -Liasing with external contacts and internal staff members to ensure upkeep of waste management. -Establishing procedures to create standardized practice across areas. -Providing support and improving two-way communication within the team. -Improving staff satisfaction and performance by giving staff input into their job role. -Generating ideas for reward schemes to motivate and encourage staff to go the extra mile.
  • Uk Biocentre
    Laboratory Technician
    Uk Biocentre Aug 2021 - Mar 2022
    Milton Keynes, England, United Kingdom
    Working in a Covid Megalab; preparing Covid samples for PCR testing, using Tecans, Hamilton's, Biosafety Cabinets and LIMS; ePCR using Tecan MCAs, Nexars and hydrocyclers; and analysis of COVID samples using Real-Time qPCR. Managing my time effectively to meet and exceed turn-around times. Adapting my working strategy to meet the needs of other co-workers, and training new team members.
  • East And North Hertfordshire Nhs Trust
    Trainee Bms
    East And North Hertfordshire Nhs Trust Aug 2019 - Sep 2020
    Stevenage, United Kingdom
    Completed an IBMS portfolio and gained laboratory experience in Blood Sciences.Worked in a hospital laboratory during the Covid-19 pandemic, with experience in Specimen Reception, Biochemistry, Haematology and Blood Transfusion. Processed blood samples and other tissue and waste samples, using semi-automated and manual techniques,to identify patterns in the test data which correlate with disease diagnoses. Worked to maintain TAT's to improve patient experience and aid in early diagnosis. Worked in line with SOPs to ensure standardised test results. Introduction to PCR testing during the SARS-COV-2 pandemic. Competent in use of various LIMS including WinPath, QPulse, CITM, EPU, ICE and DART.
  • Whitbread
    Team Leader
    Whitbread Apr 2019 - Aug 2020
    Luton, United Kingdom
    Team Leader- Front of House at The Brache (Beefeater Restaurant). I have a personal licence to sell alcohol, which I passed with 100%. I also completed emergency first aid at work and safe and legal courses. I have been told I am “customer focused” with good management skills and the drive to get tasks completed.This role included motivating and managing a team; ensuring high standards and team-work; and providing a great service to all guests. I am a good host and troubleshot issues which arose in the restaurant, kitchen and bar.
  • University Of Hertfordshire
    Outreach Ambassador
    University Of Hertfordshire 2017 - Apr 2019
    Hatfield, Hertfordshire
    Aiding secondary school students to learn more about University life in order to make informed decisions about their progression. I supervised groups of children and motivated them during activities and tours of the campus.
  • Stonegate Pub Company Limited
    Team Leader
    Stonegate Pub Company Limited Jun 2012 - Mar 2016
    Luton, United Kingdom
    Supervising, motivating a team and working in a fast-paced environment. This job increased my ability to adapt to a fast-changing environment; solve problems quickly as they arise; improve my organisational skills and team-work. It also provided me with an opportunity to show I am capable of handling responsibility.
  • Picturepal
    Freelance Photographer
    Picturepal Nov 2011 - Jan 2012
    Luton, United Kingdom
    Sales, production and communication.Self-employed work which increased my confidence when communicating with groups of people; ability to sell and create a product in a short time-frame; working as an individual and being responsible for equipment and management of money.
  • Tim'S Kitchen
    Waitress
    Tim'S Kitchen 2010 - 2012
    Luton, United Kingdom
    Working as a team and communicating with a varying types of people in a fast-paced environment.

Emma Baldwin Education Details

Frequently Asked Questions about Emma Baldwin

What company does Emma Baldwin work for?

Emma Baldwin works for Willows Activity Farm

What is Emma Baldwin's role at the current company?

Emma Baldwin's current role is Assistant Duty Manager.

What schools did Emma Baldwin attend?

Emma Baldwin attended University Of Hertfordshire.

Who are Emma Baldwin's colleagues?

Emma Baldwin's colleagues are Isabel Vine-Lott, Ellie Matthews, Dhanush A, Robert Davies, Samantha Bewley, Lyssa Elster, Lily Carroll.

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