Emma Baldwin Email and Phone Number
After leaving the customer service industry to break into Biomedical Science, I found job satisfaction and career progression in an unexpected place.I came back to a customer-focused role unexpectedly and found that my degree and additional life experience had equipped me with transferrable skills; and now I use them to try to make sure that when they come to Willows, they have a joyful and memorable day.I have several years experience in positions of people management, training and improving customer service in different environments. I was promoted after my first year at Willows into an encouraging and inspirational management team and since then I have used skills gathered whilst working in laboratories- where processes and health and safety are paramount- to create and instil new policies in the workplace.We are currently hiring for Seasonal Farm Park General Assistants; a Duty Manager (full-time); and a Duty Manager (part-time) to join the team. Visit our website to learn more and apply: https://www.willowsactivityfarm.com/current-vacancies/
Willows Activity Farm
View- Website:
- willowsactivityfarm.com
- Employees:
- 31
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Assistant Duty ManagerWillows Activity Farm Apr 2024 - PresentLondon Colney, England, United Kingdom-Investigating training deficits and providing training to minimise lack of understanding of job roles and health and safety in all areas of work. -Creating training manuals, training aids and educational documentation to accompany training and increase awareness and understanding. -Introducing new initiatives and resources in line with company morals and values, to help colleagues feel valued. -Overseeing the cleaning team, including ordering and implementing procedures to reduce wastage and improve stock control. -
Farm Park SupervisorWillows Activity Farm Sep 2022 - Apr 2024London Colney, England, United KingdomOverseeing day-to-day activities on the farm park with a goal to provide an excellent customer experience.-Overseeing operational improvements/adjustments; and maintaining farm standards and safety. -Liasing with external contacts and internal staff members to ensure upkeep of waste management. -Establishing procedures to create standardized practice across areas. -Providing support and improving two-way communication within the team. -Improving staff satisfaction and performance by giving staff input into their job role. -Generating ideas for reward schemes to motivate and encourage staff to go the extra mile. -
Laboratory TechnicianUk Biocentre Aug 2021 - Mar 2022Milton Keynes, England, United KingdomWorking in a Covid Megalab; preparing Covid samples for PCR testing, using Tecans, Hamilton's, Biosafety Cabinets and LIMS; ePCR using Tecan MCAs, Nexars and hydrocyclers; and analysis of COVID samples using Real-Time qPCR. Managing my time effectively to meet and exceed turn-around times. Adapting my working strategy to meet the needs of other co-workers, and training new team members. -
Trainee BmsEast And North Hertfordshire Nhs Trust Aug 2019 - Sep 2020Stevenage, United KingdomCompleted an IBMS portfolio and gained laboratory experience in Blood Sciences.Worked in a hospital laboratory during the Covid-19 pandemic, with experience in Specimen Reception, Biochemistry, Haematology and Blood Transfusion. Processed blood samples and other tissue and waste samples, using semi-automated and manual techniques,to identify patterns in the test data which correlate with disease diagnoses. Worked to maintain TAT's to improve patient experience and aid in early diagnosis. Worked in line with SOPs to ensure standardised test results. Introduction to PCR testing during the SARS-COV-2 pandemic. Competent in use of various LIMS including WinPath, QPulse, CITM, EPU, ICE and DART. -
Team LeaderWhitbread Apr 2019 - Aug 2020Luton, United KingdomTeam Leader- Front of House at The Brache (Beefeater Restaurant). I have a personal licence to sell alcohol, which I passed with 100%. I also completed emergency first aid at work and safe and legal courses. I have been told I am “customer focused” with good management skills and the drive to get tasks completed.This role included motivating and managing a team; ensuring high standards and team-work; and providing a great service to all guests. I am a good host and troubleshot issues which arose in the restaurant, kitchen and bar. -
Outreach AmbassadorUniversity Of Hertfordshire 2017 - Apr 2019Hatfield, HertfordshireAiding secondary school students to learn more about University life in order to make informed decisions about their progression. I supervised groups of children and motivated them during activities and tours of the campus. -
Team LeaderStonegate Pub Company Limited Jun 2012 - Mar 2016Luton, United KingdomSupervising, motivating a team and working in a fast-paced environment. This job increased my ability to adapt to a fast-changing environment; solve problems quickly as they arise; improve my organisational skills and team-work. It also provided me with an opportunity to show I am capable of handling responsibility. -
Freelance PhotographerPicturepal Nov 2011 - Jan 2012Luton, United KingdomSales, production and communication.Self-employed work which increased my confidence when communicating with groups of people; ability to sell and create a product in a short time-frame; working as an individual and being responsible for equipment and management of money.
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WaitressTim'S Kitchen 2010 - 2012Luton, United KingdomWorking as a team and communicating with a varying types of people in a fast-paced environment.
Emma Baldwin Education Details
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First Class
Frequently Asked Questions about Emma Baldwin
What company does Emma Baldwin work for?
Emma Baldwin works for Willows Activity Farm
What is Emma Baldwin's role at the current company?
Emma Baldwin's current role is Assistant Duty Manager.
What schools did Emma Baldwin attend?
Emma Baldwin attended University Of Hertfordshire.
Who are Emma Baldwin's colleagues?
Emma Baldwin's colleagues are Isabel Vine-Lott, Ellie Matthews, Dhanush A, Robert Davies, Samantha Bewley, Lyssa Elster, Lily Carroll.
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Emma Baldwin
Operating Theatre Sales Support Specialist At Brandon Medical - Ot(Or), Icu EquipmentGreater Oxford Area -
Emma Baldwin
London3vitra.com, googlemail.com, work.life
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