Emma Bare Email & Phone Number

Seltjarnarnes, IS

Reykjavik, Iceland

The cyber security awareness solution that employees love. Build a strong security culture and empower your employees.

Reykjavík

• Managed the team at the sales and service desk for Reykjavík Sightseeing, Airport Direct, Destination Blue Lagoon, and Bus Hostel.
• Led hiring and onboarding of new employees into the support role.
• Provided phone, email, and face to face support with guests regardingall travel and accommodation bookings.

Kelowna, BC

• Responsible for all client success and satisfaction in the areas of account management, product implementation, and day to day support of our remote telecommunication hardware/software product.
• Developed and wrote the company knowledge base and user manuals to share with clients as well as provide direct phone and email support.
• Collaborated with clients to determine their product needs, and project managed the implementation process.
• Created training material and taught usage… Show more
• Created training material and taught usage of the product to clients through online video conferences.
• Conducted testing of our product with a focus on functionality and UX, as well as providing input on future feature improvement. Show less

Kelowna, BC

• Owner of the Customer Support & Accounts department responsible for the success and quality of our support, department growth and direction, and defining business goals and KPI’s for our B2B and B2C real estate.
• Created the product help center, providing articles for commonly asked questions to provide a self-service portal.
• Oversaw the outsource call center to ensure they were providing support quality in line with my standards and vision.
• Zendesk… Show more
• Zendesk admin completing the full integration into email, live chat, analytics and help center for round the clock support.
• Acted as studio scrum master for ceremonies such as retrospectives KPI reviews, and sprint planning. Show less

• Provided and helped define world class client support through communication with children and parents of the PC and Mobile based MMO, Disney’s Club Penguin.
• Member of the Quality Support Team which provided feedback to our entire support department to ensure quality standards were being met, a consistent voice was being used, and to improve our customer experience for the.
• Member of the Quality Support Team which provided feedback to our entire support department to ensure quality standards were being met, a consistent voice was being used, and to improve our customer experience for the.

• Responsible for the creation of the internal library of help articles used by the Disney Interactive Support Teams.
• Creator of the help articles for external facing websites such as help.disney.com and help.starwars.com.
• Lead for recurring projects such as updates to style guides and help center audits for consistently updated products and games.
• Project managed localization of help center articles from translation to implementation into 29 languages within Salesforce.