Emma Beldent Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelone, Catalogne, Espagne

• Responsible for Digital Royalties processing and claiming service dedicated to Music Publishers and Collective Management Organizations.
• Building trust relations with key partners and stakeholders.
• Defining product roadmap according to clients needs and business requirements.
• Organizing team resources to boost operational efficiency.
• Ensuring service excellence and consistency with overall strategy and mission for all clients.

Région De Barcelone, Espagne

• Worked closely with executive leadership to define, launch and drive strategic and operational initiatives
• Oversaw hiring, training, and professional growth of Operations team: Client Managers and Operations Engineers (along with Engineering Lead).
• Communicated customer issues with operations team and devised ways of improving customer experience, including resolving problems and complaints.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions, respecting SLAs and ensuring excellent QA for all deliveries.

Région De Barcelone, Espagne

• Managed Customer Relationship for 6 major European CMOs, handling day-do-day relations between CMOs and DSPs.
• Actively listened to customers, built trust relationships, handled concerns quickly and escalated major issues.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Operated and participated in the development of one of the main digital royalties processing platforms for publishing licensors.
• Helped DSPs in building and delivering technically valid Digital Sales Reports (DSRs) in various formats (DDEX standard and proprietary formats).
• Developed and tested new product features (client dashboard) prior to release to assist development team in bug identification.

Région De Paris, France

· Label Operations· Digital and Physical (Vinyl) manufacturing and distribution· Business Affairs · Royalties management FORM is an electronic music label founded by French producer POPOF in order to gather both new and established talented artists and to promote artistic open-mindedness by assembling various genres of electronic music.

· Artist Management · Tour Logistics· Legal & Business Affairs · Label Management - Basement Leak

Région De Paris, France

Legal and operations:- Contracts- Publishing registrations- Neighbouring rights management- Royalties - Licensing Management - Compilations clearance for in-house and branded compilations (Pacha Ibiza /Amnesia Ibiza /White Club Beirut…)- Accounting, invoicing, paymentsPromotion: - Newsletters, Promo texts, Press Releases- DJs Promo Pools- Social.

Région De Paris, France

Contracts management (events and broadcasting agreements), accounting, CMO relations.

Région De Paris, France

Assistance to labels in the ‘physical to digital’ switch.

Tutoring students in French and Italian

Master, International Business / Music Business

Activities and Societies: Major in International Business and foreign languages. Music Business, Music Publishing and Entertainment.

Master 2 Professionnel, Administration Et Gestion De La Musique

Licence, Langues Etrangères Appliquées Aux Affaires Et Au Commerce International

Anglais/Italien

Summer Program - Italian Language And Culture, Italian Language And Literature