A broad role that supports the Head of Reward in the delivery of all Reward & Recognition activity within the UK and Ireland. Responsibilities include:• Supporting annual pay & bonus reviews within a complex unionised structure. • Acting as a point of contact in all reward related matters and the handling and resolving of ad hoc benefit related queries escalated from the HR Team. • Monitoring benefits on the market; ensuring that benefits are appropriate to sustain performance and meet changing business needs.• Producing and maintaining detailed procedural manuals for all reward tasks undertaken, ensuring these are constantly updated and reflect internal practice and any legislative changes. • Carrying out monthly audits to ensure that all data in relation to employee’s reward is accurate and up to date. • Leading in the implementation of the new company car policy and providing knowledge transfer to the outsourced HR function• Using Hay to evaluate new and evolving job roles within the business to determine the appropriate banding.• Managing the administration of our employee reward programmes including eligibility and leaver data including the production of financial and performance analysis of the various items being offered.• Providing administration support on ad hoc projects as required, researching and reviewing appropriateness of current practices and policies and support the change process as appropriate.

• Supporting the annual pay & bonus review processes including calculating, modelling and processing of pay deals and pay for performance processes.• Acting as a point of contact on all compensation related matters and the handling and resolving of ad hoc compensation related queries escalated from the HR Team. • Ongoing monitoring of the market compensation data using a range of benchmarking sources; ensuring that compensation levels are appropriate to sustain performance and meet changing business needs.• Providing administration support on Compensation related projects as required, researching and reviewing appropriateness of current practices and policies and support the change process. • Supporting the Job Evaluation Panel by coordinating meetings, gathering job descriptions, minute taking at the meeting and advising of outcomes.• Generating redundancy bonus calculations and associated paperwork.• Supporting the annual audit and any ad-hoc requests that are generated• Providing back up support to the Benefits Advisor

Responsibilities included supporting the HR Senior Business Partners and their teams in all aspects of administration appertaining to Reward, Employee Relations and Recruitment. This included:• Diary management• Arranging ad hoc meetings• Processing expenses and invoices.• Copy typing of presentations, agendas and minutes• Processing reference requests from external parties • Preparing contracts and organising pre-employment checks to ensure legal requirements were met• Coordinating changes to the SAPHRON system and the HR intranet pageThe role was also responsible for coordinating and attending the annual recognition and long service event to support the business in recognising achievements and employment milestones.

• Building relationships and managing a portfolio of special gases customers by telephone and email.• Liaising with Account Managers, Sales Managers, Marketing, Production, transport and Technical Services to gather data for quotations.• Assisting with candidate recruitment by assessing CVs, participating in interviews, and prioritising candidate tasks• Advising and supporting colleagues across the business with knowledge transfer and training on technical aspects of sales coordination.• Attending and contributing to weekly, and monthly meetings, reporting on business won from quotations issued.• Collaborating with Scientific Marketing to develop and deliver special gases equipment marketing campaigns including planning campaign executions, delivery, and benchmarking against KPIs.• Analysing complex customer enquiries, utilising SAP and various internal tools, and expertise of special products price lists, to determine the appropriate package for customer applications. • Issuing accurate and competitive written quotations for new and existing customers to generate new and repeat business opportunities. • Ensuring that all quotations are followed up and the outcome reported on.• Responding to all enquiries and Tele-queries in an efficient and timely manner, ensuring a high level of customer service is maintained.

The project’s main objective was to drastically reduce elective care waiting times, from 18 months to 18 weeks; my role involved supporting team members to meet a range of related KPIs and targets. • Providing training to staff on their role within 18 weeks. This involved developing their skills on the trust’s main database and advising them on 18-week guidelines.• Liaising regularly with medical secretaries and admissions coordinators to investigate and resolve patients who did not receive treatment within 18 weeks.• Managing and investigating 18-week ‘Referral to Treatment’ (RTT) pathways for patients within the hospital’s surgical specialties. This required a high level of competency in the utilisation of macro-based Excel reports to analyse and evaluate data.• Attending weekly meetings with senior management and directors to report on the fulfilment of government targets and the management of surgical waiting lists.• Compiling acute data-based reports to the Department of Health detailing an accurate representation of the hospital’s 18-week performance.• Preventing admitted, and non-admitted, patients from breaching 18 weeks by efficient waiting list management.

• Booking patients into the most appropriate clinic, according to their condition.• Maintaining outpatient clinic templates, ensuring each clinic is full, or cancelling where necessary.• Making sure each patient is prioritised accordingly and aware of their appointment.• Interacting with patients to manage appointments in compliance with data protection.• Organising meetings between hospital management and GP’s.• Working with ‘Fujitsu’ to build a new piece of software. • Creating a user guide for ‘Choose and Book’ and training colleagues on how to use it.