Emma Blanchard Email and Phone Number

As the University's Student Procedure Manager, I ensure that University Procedures and Regulations are adhered to. I am responsible for the overall management of requests for Vice Chancellor and Secretary & Registrar reviews of complaints and academic appeals, Student Academic Misconduct Stage 3, Non-Academic Misconducts Panel cases, non-academic and sexual misconduct (including harassment & bullying) investigations, Stage 2 and Stage 3 Support to Study panels, FOI requests and OIA (HE Ombudsman) cases.I am responsible for creating, reviewing and updating of policies and procedures in partnership with staff across the university.My team consists of one Student Procedures Co-ordinator, one Training & Development Facilitator, and two Investigating Officers.

I am responsible for the welfare, pastoral care & discipline for students living in private, off-campus accommodation. This involves providing housing related advice and guidance, signposting students to external agencies/partners and internal student support services. I am also the point of contact for local non-student residents of Hatfield, and investigate all student related community complaints. I investigate alleged breaches to the Student Code of Conduct and follow-up welfare concerns raised from other teams within UH, and external agencies. I work in partnership with the local authorities and emergency services to provide support to students and the local community. My role involves carrying out house visits to investigate community complaints, and also welfare checks.I manage the International Student Support Officer (ISSO), and oversee the recruitment of Student Guides (Casual Student Staff). The ISSO is responsible for the organisation of the Orientation Programme, events and trips running throughout the academic year. The role also provided welfare support to International Students, and arranges and facilitates an Airport Collection Service.

Setting up and sustaining community projects and activities, developing the sense of belonging. Projects so far include organising and leading a large Community Fun Day (in celebration of the University's 25th Anniversary, open to the wider Community and UH Community), the Community Fridge (reducing food waste whilst encouraging community trust and sharing), and UH Community Garden (improving physical and mental wellbeing, whilst improving outdoor green spaces). I also organise and support numerous student and staff activities and events throughout the academic year, whilst also arranging promotion and partnership working.The role requires a great deal of proactivity and networking amongst different departments, both internally and externally to the University. Close working relationships with Herts Students' Union is also incredibly important. Throughout all project management, I organise and participate in Student Focus Groups and feed into UH surveys to identity the current need, and ensure all work is relevant.

I manage a patch of properties for Notting Hill Housing's Shared Ownership, Section 106 Team. My schemes are currently based all over London and Surrey. I am the the main point of contact for Leaseholders. My experience covers, but is not limited to, the following tasks: Managing the health & safety of buildings/schemes, setting and managing Service Charge budgets, arranging maintenance and Cyclical/major works, arrears recovery, resolving complaints, liaising with External Managing Agents, processing invoices. I currently hold a Member status with the IRPM (MIRPM), and an Associate membership with RICS (AssocRICS).

As a Project Worker I have managed a caseload of clients to identify relevant support needs, possible risks and offer the appropriate levels of support and signposting services. Whilst working a rota which includes night shifts, I have worked within a team of others to complete tasks throughout the hostel. This may involve working with managing the health and safety of the building, communicating with external services, recording daily events on SHP’s database Inform and working with all residents of the hostel, which is not restricted to those I lead-work. I have also processed referrals which often lead to assessing prospective residents and if accepted I have booked them in following the correct procedure.

I led a small team of Special Counsellors (those who look after the staff's children) to maintain a safe environment and ensure activities are arranged and carried out for a group (approx. 11) of children, aged between 2yrs and 9yrs. I also worked with older campers who were aged 9yrs to 14yrs.