Emma Boucher Email & Phone Number

London, England, United Kingdom

• Exceeding the expectations of clients and business development managers• Improving client relations across South West Europe • Actively reducing wait times for client requests• Online video calls with clients to discuss their needs and expectations for ongoing business opportunities• liaising with sourcing and operations team and logistics team to manage orders

• Orientating team goals to improve customer service• Improving the new starter process through creating new training materials.• Increasing accuracy and teamworking through peer reviews.• Ensuring knowledge currency to ensure the customer is given the correct and relevant information• Working with multiple teams to improve processes and customer care

Birmingham, England, United Kingdom

• Providing fast, friendly customer service in a fast-paced environment.• Setting up the venue quickly and efficiently before shows.• Greeting customers and ensuring their satisfaction• Preparing and serving food and drinks.• Maintaining required hygiene standards.