Emma Bragg-Smith Email & Phone Number

Working as part of a front-line team at the Mississauga GTA Service Centre to provide customer service excellence to licensee agency store and diplomat customers.• Maintain extensive knowledge of the LCBO product portfolio.• Ability to work independently in a face paced environment with minimal supervision and an exceptional attention to detail.• Picking and packing single bottles and full cases.• Working knowledge of operations in an automated warehouse environment and equipment.• Maintain facility cleanliness.

Toronto, Ontario, Canada

Working in a team-based environment to assist the quality assurance department in fulfilling its mandate of ensuring products purchased and offered for sale are authentic, safe for consumption and compliant with federal, provincial and LCBO requirements.• Receive, coordinate and process samples for Quality Assurance chemical and sensory testing.• Accurately log samples and prepare the laboratory line-up for testing in the Laboratory Information Management System (LIMS).• Review requests for Product Label Examination submitted by internal and external clients and provide accurate feedback to support compliance with regulations and applicable policies and standards.• Maintain an electronic file system to monitor review activities, store and recall label images and supporting documentation.• Develop training documentation for Packaging Reviews completed through PMA as well as the PASS/FAIL/WARN rational.• Conduction shipping container packaging reviews and support sample handling to meet LCBO supply chain requirements.• Foster productive working relationships with vendors and agents through collaborating to rectify non-compliances with existing shipping containers.

Toronto, Ontario, Canada

• Receive, organize and log Vintage submissions through New Item Submission System (NISS) for tasting calls.• Generate and prepare sample reports weekly for Vintage Category management.• Greet, receive and build relationships at front desk reception.• Sort and distribute communications and courier packages for the floor through Merchandising Promotions Tracking System (MPTS).

Toronto, Ontario, Canada

Working as part of a front-line team in a customer service-oriented environment to investigate, assess and report on quality issues and non-compliances of inbound shipments.• Support the logistics and category teams, and vendors by performing corrective work on problem loads, such as relabeling, re-palletizing, and repackaging non-compliant shipments. • Follow the Standard Operating Procedure for coordinating direct delivery products to be processed by QA chemical and sensory.• Use practical knowledge of ISO 9001 and 17025 LCBO Packaging Standards and Guidelines for Chemical Analysis and Canadian Association of Liquor Jurisdictions (CALJ) to assess non-compliant vendor corrective action and charges.• Facilitate third party pick-ups of recalled defective stock and customer complaints from grocery store locations.• Develop strong interpersonal relationships with internal and external clients by providing further explanation for non-compliances, assisting with possible solutions and communicating via telephone and email.• Process Defective Stock Reports.• Develop filing systems and archived all non-essential paperwork.

Working as part of a front-line team in retail stores.• Provide excellent customer service through telephone calls or in person.• Maintain extensive knowledge of the LCBO product portfolio through hands-on experience.• Ability to work independently in a face paced environment with minimal supervision with an exceptional attention to detail.• Prioritize tasks to maximize productivity and store needs.• Merchandising of product, including application and management of vendor promotions.• Troubleshoot and resolve retail related issues: inventory discrepancies, warehouse and direct delivery receiving, customer inquiries and complaints.