● Account maintenance expert & primary AIB Corporate point of contact for all corporate Film Finance accounts. Instrumental in pointing out original errors in the setup of the product, and independently undertook to test solutions to alleviate errors. Implemented a number of process changes which ensure the product now runs with 100% accuracy. On average AIB make € 1.5 million per annum from this product.● Integral member of the AIB Payment Protection Review Project for over 18 months… Show more ● Account maintenance expert & primary AIB Corporate point of contact for all corporate Film Finance accounts. Instrumental in pointing out original errors in the setup of the product, and independently undertook to test solutions to alleviate errors. Implemented a number of process changes which ensure the product now runs with 100% accuracy. On average AIB make € 1.5 million per annum from this product.● Integral member of the AIB Payment Protection Review Project for over 18 months. Reviewed and actioned over 80,000 cases outside of my normal working hours to guarantee the project was completed on budget and on time. ● Qualified ISO 9001 Auditor, performed 10+ audits in last 3 years. Audits resulted in improvements to team procedures, capacity and training matrix were improved, updated & implemented.● Took sole responsibility for a maintenance dealer reconciliation project, investigating balances unaccounted for totalling €115,000.00. Show less